Screening & Applications Specialist - Sandy Springs, GA

Role Overview

As a Screening and Application Specialist, you work to help establish consistency in the leasing process from start to finish while providing exceptional service for applicants and associates. You act as the main point of contact for our applicants from the time they submit their application until move-in.

The Lease Liaison

Oversee and administrate all prospective applications

Serve as the main contact during the application and approval process

Generate accurate leases and execute before move-in date

Work with a variety of applicants to prepare lease documents for signature and approval

Follow established processes and guidelines in daily activities to do what is right for the applicant, community, and investor

The Documentarian

Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further investigation of credit/criminal as needed

Ensure proper documentation is loaded into OneSite

Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements

Send any adverse action letters to denied applications

The Reports Guru

Engage with communities to provide daily reports

Maintain reporting for Lease Specialist flow

Close-out Final Account Statements

Input and maintain lease data

Maintain funnel and CRM for tracking important dates and tasks

Qualifications

Strong 2+ years of experience in a role that requires organization, scheduling, and working collaboratively with others; experience working in the multifamily, real estate, or a customer-focused industry preferred

Bachelor’s degree or relevant business degree

Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies

Stellar written and verbal communication skills plus cultural adeptness are a must, maintaining comfort influencing leaders and effectively tailoring communications across all levels of our organization

Proactive, service-centered, and team-building attitude

Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment

Strong work ethic and respect for sensitive, confidential information

Bilingual is a plus

Flexibility to work weekends and/or extended hours as needed