Scheduler

SUMMARY/OBJECTIVE

The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.

Essential Functions

Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email.

Call builders/customers to verify job readiness.

Schedule orders by requested ship date and maintain organized filing.

Build install purchase orders.

Install invoice processing and communication.

Respond to telephone inquiries and assist in solving questions from internal and external customers

Answer incoming calls and emails timely & professionally

Perform other duties as requested by Operations and Logistics manager

Competencies/Skills/Abilities

Maintain a high level of professionalism and positive attitude when calling customer

Maintain a cordial tone and positive attitude at all times

Must be detail oriented and extremely organized

Must accurately take orders and fill out reports

Strong verbal and written communication skills are required

Proven ability to implement process improvements

High School Diploma or GED required

Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment.

Previous Customer Service work experience is required; previous work experience in our industry is preferred

Proficient with Microsoft Office; Outlook, Excel, Word