Sales Support
POSITION OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.
The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.
Responsibilities:
Work construction management software tools
Process change orders
Manage open orders
Share any service or installation notes with customers
Enter and schedule new orders
Collect payments
Create picture books
Provide customers with order status and monitor any delays
Handle warranty tickets by scheduling service and ordering parts
Answer incoming calls or emails; timely & professionally
Perform other duties as requested
Basic Qualifications:
High School Diploma or GED required
Strong organizational skills and effective team player
Ability to be detail-oriented and multi-task, work within specified timeframes
Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
Previous Customer Service work experience is required; previous work experience in our industry is preferred
Proficient with Microsoft Office; Outlook, Excel and Word
WORK LOCATION
This position works in a showroom, an office or can be partially remote if agreed upon during hiring.
Additional details will be provided during the interview process.