SAM Pro / SaaS License Management Specialist

We are looking for a SAM Pro / SaaS License Management Specialist with strong ServiceNow experience to support software asset management, SaaS license optimization, integrations, and platform development.

Key Responsibilities

Normalize and rationalize 18K+ software models, distinguishing applications from IT components.

Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings.

Configure ServiceNow SaaS License Management and determine which SaaS applications should be tracked.

Build web gateway, SSO, and expense-data integrations to feed usage data into SaaS License Management.

Develop scheduled data feeds to the portfolio platform, replacing manual REST-based data pulls.

Implement application attributes such as criticality, purpose, and data classification.

Configure owner attestation and promotion workflows.

Build and maintain CMDB Health dashboards and reporting.

Partner with stakeholders to improve software governance, data quality, and license optimization.

Required Skills

Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management.

Experience with software model normalization, entitlements, license reclamation, and SaaS application tracking.

ServiceNow platform development and integration experience.

Strong knowledge of IntegrationHub, REST/Table API, and Flow Designer.

Experience building integrations and scheduled data feeds.

CIS-SAM certification preferred/strongly desired.

CSA (Certified System Administrator) certification preferred.