Sales Supervisor, Part-Time - Hyde Park - Tampa, FL

Work Location/ Schedule:

Available to work a minimum of 30 hours per week, but up to 40 hours per week

Daily open availability across a full 7 day work week

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Sales Supervisor:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

Consistently meet and exceed sales goals

Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships

Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships

Contribute to a technology led in-store experience for customers that both surprises and delights them

Maintain extraordinary customer experience feedback scores on service evaluation through NPS.

Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation

Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.

Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership.

Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership

Maintain seamless store operational procedures, maintain weekly workflow.

Support merchandising presentation strategy and concept standards, lead and train staff as needed

Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback

Uphold and lead by example with all policies and procedures

Display a dedicated approach to motivate and support sales associates

Onboard new hires while providing in the moment coaching to improve performance of existing associates

Contribute and lead through training and customer experience programs

Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring:

Minimum of 3 years Retail Experience required.

Experience working with a sales or retail organization and/or operationally intensive business.

Ability to work in a fast-paced and ever-changing environment

Strong interpersonal skills and the ability to interact effectively with diverse personalities

Driven approach to take on new challenges with the self-motivation for your work and career

Excellent communicator with a passion for people

An effective and expedient problem-solver with a keen attention to detail

Positive attitude and feels there is no task too small and no task too large

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $22 – $28 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.

We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.

We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.

We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.

You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.

We care about the causes our employees care about so we donate to community efforts on a yearly basis.

We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!