Sales Operations Lead

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

Procare is seeking a Sales Operations Lead to drive our sales team's day-to-day performance. You'll own how our teams work in HubSpot, from the reports they rely on to the sequences they send, and you'll make sure our sales and renewal processes are clean, consistent, and easy to follow. You're equal parts systems builder and trusted partner: someone who can build a forecast model in the morning and sit with a rep to troubleshoot their pipeline in the afternoon.

What you’ll do:

HubSpot Reporting & Analytics

Build, maintain, and improve dashboards and reports covering pipeline health, activity, conversion, rep performance, and renewals

Deliver clear, trusted data to sales leadership, reps, and cross-functional teams

Audit data quality regularly and keep CRM hygiene standards enforced and practical

Translate business questions into reports, and translate reports into recommendations

Cadence & Sequence Building

Design, build, and optimize HubSpot sequences, templates, and cadences for prospecting, follow-up, and renewal outreach

Partner with reps and sales leaders to test messaging, timing, and touchpoint structure

Track sequence performance (open, reply, and meeting rates) and iterate based on results

Maintain a library of approved templates and sequence best practices

Sales & Renewal Process Flow

Map, document, and refine the end-to-end sales process, from lead handoff through close, and the renewal lifecycle

Define stage entry/exit criteria and keep them consistently applied

Identify bottlenecks and handoff gaps between sales, marketing, customer success, and finance, and fix them

Forecasting

Own the forecasting process and cadence, including new business and renewal forecasts

Build forecast reports and models in HubSpot, and help reps and managers submit accurate, defensible commits

Analyze pipeline coverage, deal velocity, and win rates to flag risk and opportunity early

Report forecast accuracy over time and continuously improve the methodology

Leverage AI to speed up analysis, such as summarizing pipeline trends and anomalies.

Team Support & Partnership

Serve as the first point of contact for reps on HubSpot questions, workflow issues, and process clarification

Partner with the Contract Administrator to consult, build, and execute signed contracts in Hubspot to Closed Won

Gather rep feedback and advocate for changes that remove friction and give them more selling time

Our ideal candidate will have:

Bachelor’s degree in business, marketing, economics, or related field, or equivalent work experience is required

4+ years' in sales operations, revenue operations, or a similar role, with some experience leading projects or mentoring others

Strong hands-on HubSpot expertise (Sales Hub), including custom reports and dashboards, deal pipelines, workflows, properties, and sequences

Experience building and managing sales forecasts

Solid understanding of B2B sales and renewal cycles

Strong analytical skills and comfort working with large data sets

Excellent communication skills, with the ability to explain data and process changes to both reps and executives

Familiarity with LLM models & agentic sales motions

A service-minded, collaborative approach to supporting sales teams

HubSpot certifications (Sales Hub, Reporting, or Operations Hub)

Experience with SaaS, subscription, or recurring-revenue models

Familiarity with tools such as Excel/Google Sheets, BI tools, Gong, ZoomInfo, or similar

Experience supporting a technical or solutions-oriented sales team

Background in process documentation or change management

AI Automation Building

Physical Requirements:

This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods

Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees

Use of computer, telephone, and other office equipment for the greater part of the workday

Occasional travel may be required for this position

Why Procare?

Excellent comprehensive benefits packages including: medical, dental, & vision plans

HSA option with employer contributions

Vacation time, holidays, sick days, volunteer & personal days

401K Plan with employer match and immediate vesting

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transportation FSA Plans

Company paid Short and Long-Term disability and Life Insurance

RTD EcoPass for all Denver employees

Tuition Reimbursement and continued Professional Development

Fast paced, high energy workplace environment in prime downtown location

Regular company provided meals

Salary

$83,600 - $89,700/year DOE

Location

This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.