Sales Engineer (Hybrid)

Clearwater positions open to candidates located in greater Tampa Bay area.

The Sales Engineer role at KnowBe4 is a developmental position focused on mastering the intersection of cybersecurity and technical sales. Initially, you will operate in a mentorship capacity, supporting Senior Sales Engineers to learn the nuances of our product suite and the sales cycle. As your technical proficiency grows, you will transition to directly engaging with SMB customers, attending meetings and conducting product demonstrations. You will serve as the primary technical point of contact during the Proof of Value (POV) process, managing implementation and optimization while having direct access to senior team members for high-level technical escalations.

Responsibilities:

Develop and maintain a baseline knowledge of all KnowBe4 Products

Understand the value proposition of KnowBe4 products and can portray in meetings with internal colleagues and clients

Deliver product demonstrations for customers to a good level

Work with SMB prospects to implement and configure KnowBe4 product(s) for POV

Shadows and assist senior colleagues with their POVs

Troubleshoot and resolve baseline technical problems with KnowBe4 solutions that arise in the sales process

Provide technical support and input to Sales team when required

Record and track POV activity in Salesforce

Minimum Qualifications:

3 year degree or technical degree preferred

Prior experience in a customer-facing technical role is a plus

Experience with Google Workspace

Experience with MS Office (Word and Excel)

Experience with M365 and Exchange Online

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Can demonstrate integrity, accountability, respect and commitment

Naturally curious and agile, with a proven ability to rapidly absorb and apply new technological concepts

Strong collaborative and teamwork skills

Must be able to work with minimal supervision