Reservations Agent - Remote (German & English Speaking) (m/f/d)

About the Role

As a Reservations Agent, you will be part of our team supporting corporate clients, group bookings, and individual requests. You’ll handle enquiries primarily via email and phone, ensuring a smooth and professional booking process. This role is ideal for someone who thrives in a structured, detail-oriented environment and enjoys contributing to seamless guest experiences without working directly at the front desk.

Your key responsibilities:

● Handle incoming corporate and group enquiries via email and phone in a timely and professional manner

● Create and send tailored offers using our online quotation tools

● Process and manage requests for group bookings, ensuring accuracy and clear communication

● Liaise closely with Guest Support, Operations, Revenue Management, and Finance to ensure consistent and accurate information flow

● Maintain updated records in our reservation and CRM systems

About You

We welcome applicants from a variety of backgrounds — even if you don’t meet every requirement. What matters most is your motivation, professionalism, and willingness to learn.

Our ideal candidate has:

● Excellent written and verbal communication skills in both English and German (C1 level required)

● At least 1 year of experience in hotel reservations, front office, or a similar hospitality function

● A meticulous attention to detail and a commitment to operational excellence

● A customer-first mindset and a passion for delivering outstanding service behind the scenes

● Strong organizational skills, able to manage multiple enquiries and priorities effectively

● A team-oriented attitude and the ability to thrive in a collaborative work environment