Regional Account Manager, LATAM
We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!
You:
As a Regional Account Manager at Feedzai you will ensure the success, retention, and sustainable growth of the client portfolio, maximizing customer lifetime value. This role combines relationship management with a strategic growth mindset — transforming satisfaction into measurable business expansion deals.
Customer Success & Retention
Oversee the full customer lifecycle, from onboarding to renewal.
Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score).
Act proactively to prevent churn and ensure timely renewals.
Understand each client’s business goals and align solution usage to strategic objectives.
Drive increase in maturity adoption and value realization
Growth & Expansion
Identify upsell and usage expansion opportunities within the existing customer base.
Collaborate with Marketing teams to design tailored growth plans.
Present business cases and ROI analyses to support new implementations or module extensions.
Track metrics such as Exit ARR, Net Revenue Retention (NRR) and Expansion ARR.
Relationship Management
Act as the trusted advisor for executives and key client stakeholders.
Conduct regular Quarterly Business Reviews (QBRs) to showcase value and results.
Gather feedback and actionable insights to share with internal Support, Product and Marketing teams.
Orchestrate internal teams (Risk Consultants, Product, User Enablement,...)
You Know-How & Have:
Bachelor's degree in Technology, Business or a related fields
10+ years experience in a customer facing role (consulting, customer support, account management) that includes issue resolution, relationship management and stakeholder management
Strong understanding of fraud prevention space (preferably for Banks or Acquirers)
Ability to analyze data and provide actionable insights.
Results-driven with a focus on customer satisfaction.
Passionate about customer centric mindset with exceptional communication, presentation and interpersonal skills - including ability to convey technical concepts to both technical and non-technical audiences.
Ability to challenge, negotiate, influence and persuade stakeholders.
Ability to work autonomously, take ownership & accountability
Technical and problem-solving skills with ability to understand/recognize route causes of challenges
Project Management and strong Organisational skills including strong reporting capability
Commercial & Business Acumen – understand & speak to business drivers
Fluent in English (written and verbal)