Provisioning Operations Analyst
As a Provisioning Operations Analyst, you will be tasked with fulfilling provisioning requests and keeping customer entitlements aligned with what each customer purchased, as part of the Provisioning Operations team within Customer Experience (CX), which is responsible for provisioning, extending, and terminating customer access to SentinelOne products and services, and for the accuracy and compliance of customer entitlements. These activities are tied to revenue recognition, so the team flexes its schedule around month and quarter-end deadlines to keep service levels strong.
What Will You Do?
Primary responsibilities include:
Validate purchase details of new and renewing customers to deliver their purchased products and services.
Fulfill provisioning requests accurately, maintain provisioning SLAs, and provide a high level of service.
Set up, configure, and convert product instances and licenses across our product lines, including partner and managed service provider accounts and newly launched offerings.
Process requests to extend access and to enable or deactivate product features for existing customers.
Manage the customer account lifecycle, including terminations, consolidations, and restorations.
Respond to inquiries from the provisioning mailboxes and queues, and escalate complex issues to senior team members or subject matter experts.
Coordinate with account teams, partners, and product to make sure customers and partners get the right access; welcome new customers with introductory communications and guidance on getting started with their purchased products and services.
Review customer entitlements for accuracy and compliance, cross-checking Salesforce data against provisioning platform data and following SOX and SOC2 controls.
Follow and help maintain standard operating procedures and process documentation.
Partner on provisioning automation and process improvements, including testing and reporting defects in Jira; assist with ad hoc data and validation projects.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
1 to 3 years of experience in provisioning, entitlement or license management, order management, sales operations, or customer support operations.
Clear written and verbal communication.
Comfort working with data, spreadsheets, and reports to spot anomalies and trace root causes.
Passion for process documentation and following documented procedures.
Ability to prioritize independently and flex with month and quarter-end deadlines.
Comfort collaborating with a remote, global team.
Experience with Salesforce (reports or SOQL) and Jira or Confluence is preferred.
Experience in a SaaS or cybersecurity company, ideally in a fulfillment role, is preferred.
Experience in a fast-growing start-up environment is preferred.
Familiarity with internal controls or audit requirements such as SOX or SOC2 is preferred.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Performance-based bonus
Time Off & Wellbeing
Flexible time off, on top of the standard 5 weeks PTO
Paid company wellness days and fully paid short-term sick/nursing leave
Gender-neutral parental leave
Insurance & Financial Security
Private medical care benefit
Life and disability insurance
Pension Insurance contribution
Global business travel medical insurance
Employee Assistance Program (EAP)
Work Perks & Flexibility
Global home office allowance
Meal allowance
Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK. Only Prague-based employees are required to work from the office at least 2 days/week.
Wellness & Lifestyle
Wellbeing allowance
MultiSport benefit program
Wellness Coach app