Account Manager, Client Development & Renewals
As an Account Manager, Client Development & Renewals, you will own a book of existing customer accounts and drive both renewal retention and expansion revenue within them. This is a growth-first role where renewal is the floor, not the goal: you will protect the base by keeping renewals healthy and on time, and grow it by uncovering whitespace, running consultative upsell and cross-sell conversations, and turning satisfied customers into expanding ones. Working closely with Account Executives, Customer Success Managers, and Sales Engineers, you will build account plans and get ahead of risk before it reaches the forecast. If you are driven to outgrow a base you know well, own your numbers, and earn a path to strategic accounts or AE-track roles through expansion results, this role is for you.
What Will You Do?
Primary responsibilities include:
Own a portfolio of existing accounts carrying a dual quota of renewal retention and expansion bookings, identifying whitespace across the SentinelOne portfolio and leading consultative upsell and cross-sell conversations built around customer use cases and outcomes rather than just quotes.
Spot expansion triggers early, such as new use cases, organizational growth, underutilized licenses, and competitive displacement openings, and build repeatable account plans with your CSM and SE partners that map multi-year growth rather than just the next renewal.
Manage renewals end to end, from early quoting and multi-threading through negotiation and on-time close, handling commercial negotiations including multi-year commitments and keeping timelines definitive and forecasts predictable across your book.
Identify churn and downgrade risk early by monitoring deployment health, usage, support signals, and sentiment, running save motions on at-risk accounts with CSM, Support, and leadership, and getting ahead of overdeployment and downgrade exposure before it hits the renewal.
Own an accurate, transparent forecast across renewal and expansion pipeline, keep Salesforce and CPQ tools current, and partner with CSMs, AEs, SEs, and Channel/MSSP partners on account coverage and growth while bringing the customer’s voice back to Product and the broader team.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
3–5 years in renewals, account management, or a customer-facing sales role with upsell and cross-sell closing experience, ideally in SaaS or cybersecurity.
A track record of hitting or beating quota, including driving net revenue retention above 100% on your own book, with expansion outpacing churn rather than renewal completion alone.
Proven experience running consultative upsell and cross-sell motions, identifying and closing whitespace within an existing customer base, and negotiating confidently with senior and economic buyers across multi-stakeholder conversations.
A risk-aware instinct for spotting early signals of churn or downgrade, combined with strong forecasting discipline, CRM hygiene, and hands-on experience with Salesforce and CPQ or quoting tools.
Strong communication and organizational skills, curiosity about customer use cases and the product, and a habit of opening expansion conversations unprompted, with comfort in a fast-paced, high-growth environment. Exposure to Channel/MSSP or 2-tier GTM models is a plus.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
Competitive leave benefits
Gender-neutral parental leave
Insurance & Financial Security
Medical and insurance benefits
Disability insurance
Employee Assistance Program (EAP)
Work Perks & Flexibility
Global home office allowance
Mobile phone reimbursement
Work-from-home allowance