Property Operations Specialist (Vineyard Crossings)

Property Name: Vineyard Crossings

Property Operations Specialist

The Operations Specialist supports the Associate Director of Property Operations at MidPen Housing by ensuring properties run efficiently and remain financially healthy. This role partners with Community Managers to maintain low vacancy and delinquency rates, while solving daily challenges, improving processes, and enhancing the resident experience through collaboration and hands-on problem-solving.

Responsibilities:

Maintain low vacancy and delinquency rates by managing application, intake, and rent processes across assigned properties.

Coordinate with Community Managers and external partners to ensure timely referrals and a healthy applicant pool.

Support application processing by reviewing files for compliance, guiding residents through eligibility, and expediting move-ins.

Manage subsidy and rent adjustments by posting payments, verifying balances, and correcting errors with Housing Authorities.

Enforce delinquency policies including notifications, legal submissions, and ledger clean-up for write-offs and repayment agreements.

Monitor property performance through occupancy and delinquency reports, and recommend process improvements.

Provide operational support during onboarding, high-demand periods, and staff absences, both on-site and remotely.

Collaborate regularly with Community Managers and leadership to align on goals, streamline processes, and share best practices.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

Committed to the mission and values of MidPen Services and MidPen Housing

Strong analytical and problem-solving skills; able to evaluate complex information and implement practical solutions

Highly organized with effective time management in fast-paced environments

Proficient in interpreting technical documents and writing professional business correspondence

Able to follow direction and deliver measurable results

Knowledgeable and certified in Fair Housing laws

Experienced with property management software (RealPage preferred)

Skilled in Microsoft Word, Excel, and Outlook

Education and Experience

High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and relevant experience

Two (2) or more years of multi-family residential management experience or minimum two (2) or more years of Affordable Housing experience

Tax Credit Specialist or Certified Occupancy Specialist certified

Pay Range

$33.46 - $37.64 Annual Salary - Pay based on applicable experience and qualifications