Project Coordinator (Southwest)

General Description:

As a GuidePoint Security Project Coordinator you are managing a unique portfolio of security focused Professional Services engagements which directly contribute to our client’s goals and success.

Roles and Responsibilities:

Efficient and effective management of Professional Services projects through the full engagement lifecycle:

Sales handoff

Resourcing

Customer project plan development

Execution management

Project close-out activities

Ensure regular and timely communications to all key stakeholders.

Manage project issues and risks to resolution.

Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met.

Plan and manage resources ensuring all projects meet scope and budget expectations.

Maintain the OpenAir PSA application for project data.

Manage and support internal processes for revenue recognition and customer invoicing.

Create and maintain project management methodology and process documentation.

Other duties as assigned.

Adhere to GuidePoint Security Core Values.

Required Experience:

Bachelor’s degree in a relevant discipline or equivalent experience.

Advanced use of all Microsoft Office Suite and Microsoft Project, with advanced ability to utilize Microsoft Excel for project reporting.

Proficient in OpenAir and Salesforce, or other Professional Services applications.

Standard industry certifications are preferred.

Advanced computer skills with Mac and Google application experience preferred.

Experience in interfacing with information security positions and stakeholders.

Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health.

Understanding of a broad range of information security terms and disciplines.

Understanding of professional services revenue recognition and invoicing.

Written communication skills for use in preparing formal deliverables.

Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management.

Ability to analyze and solve problems, perform complex tasks and prioritize.

Ability to build customer relationships that enhance communications to ensure project success.

Demonstrated willingness to learn and use AI-enabled tools.

Demonstrated strong skills in persuasion and negotiation.

Travel Requirements:

Willingness to travel up to 15%

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day