Program Supervisor
TITLE:
Program Supervisor
REPORTS TO:
Regional Director of Operations
LOCATION:
Merced, CA
EMPLOYMENT TYPE:
Full-Time, Non-Exempt Employee
Career Team is seeking a Program Supervisor to provide operational leadership and oversight for the Merced program. This role is responsible for ensuring strong day-to-day program performance, effective service delivery, staff support, and alignment with contractual requirements and performance goals.
The Program Supervisor will monitor program performance, maintain oversight of key deliverables and compliance requirements, identify and address operational needs, and adjust service delivery strategies as needed to keep the program on track. This position will also support staff through regular check-ins, coaching, problem-solving, and other supervisory responsibilities, including timesheet review and approval.
Working in close partnership with the Team Lead, the Program Supervisor will help create a strong and accountable team environment. While the Team Lead provides hands-on support for daily staff activities and workflow, the Program Supervisor maintains broader oversight of program operations, performance, staff development, and program-level decision-making.
The Program Supervisor is an integral member of the team and plays an important role in advancing our mission of accelerating the human condition!
Your Impact on Career Team’s Success:
Partner with the Team Lead to oversee day-to-day program activities and ensure efficient, consistent program operations
Monitor program performance, identify trends or gaps, and adjust service delivery strategies as needed to support contract goals and participant outcomes
Track program deliverables and performance requirements, ensuring accurate, timely, and complete reporting
Review and approve staff timesheets in accordance with established deadlines and policies
Conduct weekly staff check-ins to provide support, strengthen communication, address concerns, and maintain visibility into overall program health
Oversee the coordination of participant service packets and monitor spend-down to support timely and appropriate utilization of funds
Serve as the primary point of contact for the Merced program in the Regional Director’s absence, escalating significant issues as appropriate
Partner with the Team Lead to support staff coaching, case management practices, and case file quality
Maintain proactive communicate with the Regional Director regarding program performance, operational risks, and emerging issues
Ensure required documentation, case notes, and report are accurate, thorough, timely, and properly maintained within the designated data management system
Demonstrate a “ZAG” mindset by approaching challenges with creativity, adaptability, initiative, and a solutions-focused approach
Perform other duties and support special projects as needed to advance the success of the program
The Ideal Qualifications for this Position Include:
Bachelor's degree in a related field preferred, or an equivalent combination of education and relevant professional experience
Minimum 2–3 years of experience in workforce development, case management, human services, or a related field
Previous supervisory, team lead, or staff coaching experience strongly preferred
Working knowledge of WIOA program requirement, performance expectations, documentation, and compliance standards preferred
Strong organizational and time-management skills, with the ability to effectively manage competing priorities, deadlines and program deliverables
Ability to exercise sound independent judgement, problem-solve, and make appropriate program-level decisions
Strong interpersonal, written and verbal communication skills, with the ability to effectively engage staff, participants, partners, and leadership
Demonstrated ability to identify challenges, take initiative, and follow through on solutions
Proficiency with case management and workforce systems, including CalJOBS or similar platforms, as well as standard office software
Ability to maintain confidentiality and handle sensitive participant, personnel, and program information with professionalism.
Valid driver’s license and ability to travel locally as required to support program operations
Salary: $70,000 - $75,000
Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, vision, retirement savings, paid time off, paid holidays, and professional development opportunities.
About Career Team: