Program Management Officer (PMO)
Role Overview:
We are seeking a Senior Director, PMO to lead delivery methodology, controls, and governance across a multi million portfolio of programs in professional services, with a strong focus on Audit technology and transformation. This leader will partner with Build and Run organizations and work closely with the customer’s PMO Head to establish consistent governance, define accountability, and improve delivery predictability. The role combines portfolio leadership, management of program and project managers, and hands-on involvement in large, complex, and highly visible programs.
Key Responsibilities:
PMO methodology and standards: Define and implement consistent delivery methodologies, planning standards, stage gates, templates, and controls across Agile, hybrid, and traditional delivery models.
Customer governance and RACI: Partner with the customer’s PMO Head to establish governance forums, decision rights, escalation paths, and clear RACI across customer stakeholders, PMO, Build, Run, and partner teams.
Portfolio oversight: Govern scope, schedules, budgets, dependencies, risks, and resource capacity across programs. Identify delivery concerns early and drive corrective actions with accountable owners.
Build and Run partnership: Align governance across development, releases, operational readiness, and transition to support, with clear handover criteria and ownership.
PM leadership: Manage, coach, and hold program and project managers accountable for planning quality, financial discipline, reporting accuracy, stakeholder management, and delivery commitments.
Hands-on program leadership: Directly lead or intervene in critical programs, including integrated planning, dependency resolution, recovery plans, executive escalations, and complex customer discussions.
Financial and commercial controls: Oversee budget baselines, forecasts, actuals, burn rates, variances, and scope changes. Partner with Finance and delivery leaders to align execution with approved funding and contractual commitments.
Leadership tracking and reporting: Establish weekly program reviews and monthly portfolio reporting covering milestones, financials, risks, dependencies, resource needs, and decisions required. Deliver concise, accurate dashboards and executive narratives.
Audit domain alignment: Incorporate Audit methodology requirements, quality expectations, traceability, and evidence retention into program governance in partnership with customer domain and control owners.
Continuous improvement: Assess governance effectiveness, automate reporting where practical, and use delivery metrics and lessons learned to strengthen execution.
Required Qualifications and Experience
15+ years of experience in program management, delivery governance, or PMO leadership, including significant experience leading enterprise portfolios and managing program/project managers.
Demonstrated oversight of portfolios of approximately multi-million or comparable scale and complexity.
Strong professional services experience, preferably supporting Audit, assurance, or related technology transformation programs.
Proven ability to establish delivery methodologies, governance frameworks, RACI, financial controls, and executive reporting.
Experience partnering across Build and Run organizations and managing globally distributed teams in a customer-facing environment.
Track record of personally leading complex programs and recovering initiatives facing delivery, financial, or stakeholder challenges.
Strong financial acumen, analytical judgment, executive communication, and ability to influence senior stakeholders.
Proficiency with tools such as Azure DevOps, Jira, Microsoft Project, Power BI, and Excel.
Bachelor’s degree in a relevant discipline; PMP, PgMP, or equivalent certification preferred.
Success Measures
Improved milestone predictability and forecast accuracy.
Consistent adoption of governance standards and clear accountability.
Timely resolution of risks, dependencies, and executive decisions.
Accurate, actionable weekly and monthly leadership reporting.
Strong PM performance and effective transitions between Build and Run.
Increased customer confidence in portfolio execution and financial control.