Product Operations Manager

About the Role

We are seeking a detail-minded, execution-focused Product Operations Manager to join our team. In this role, you will be embedded at Monks, serving as a critical operational partner dedicated to supporting one of our most high-profile enterprise client accounts.

Working directly alongside Program Leads and Product Managers, you will bridge the gap between strategy and execution—translating high-level program priorities into tightly tracked release schedules, coordinating global stakeholders, driving UAT follow-through, and managing day-to-day product operations workstreams.

Note on Location & Structure: This is a contract role based out of Austin, TX or Cupertino, CA, with a hybrid schedule requiring you to be on-site 3 days per week (with occasional travel as needed).

About You

The Skills & Toolkit You’ll Bring:

5+ years of experience in product operations, program coordination, technical support, or execution-focused roles within a technology or reporting environment.

Operational & Tracking Expertise: Deep comfort using enterprise issue and ticket tracking systems (e.g., Jira) to manage high-volume, detail-sensitive deployment items and operational requests with precision.

Global & Cross-Functional Alignment: Demonstrated capability coordinating across multi-region stakeholders, distributed teams, and distinct time zones to drive follow-through without direct formal authority.

Release & Process Knowledge: Direct experience or strong familiarity with localization workflows, release/deployment tracking, and UAT execution support.

Data & Dashboard Literacy: Basic data/dashboard literacy with the ability to maintain or lightly build simpler reporting views (experience with SQL and/or Python is a strong plus).

The Mindset We’re Looking For:

Detail-Obsessed & Reliable: You naturally keep high-volume, concurrent work streams organized, ensuring no tracking item, request, or handoff drops through the cracks.

Proactive Risk Flagging: You spot delays, bottlenecks, or blockers early and escalate thoughtfully, giving strategic product leads the bandwidth to focus on governance and vision.

Concise Communicator: Exceptional written and verbal communication skills, with an ability to distill multi-regional status updates into clear, actionable progress reports for leadership.

Autonomous Execution: You thrive in structured environments, working seamlessly with minimal supervision while respecting scope and governance frameworks.

The Day-to-Day (Your Impact)

Program Execution & Global Coordination

Connect the Geos: Act as the central coordination hub to collate regional feedback on enhancements and deployment scope, feeding directly into build planning cycles.

Drive Deployment & UAT: Translate geo deployment requirements into trackable release items, align localization sign-offs, drive UAT partner scoping, and track verification scripts through to completion.

Own the Baseline: Take direct ownership of Run-the-Business (RTB) activities for lower-complexity views and dashboards, ensuring cross-program continuity while freeing senior resources for strategic builds.

Surface & Mitigate Risk: Maintain clear status visibility and proactively surface blockers across deployment, localization, and ticketing workstreams before they impact release timelines.

Product Operations & Workflow Support

Streamline Support Triage: Perform initial intake and routing of first-line support queries within dedicated support frameworks, ensuring proper categorization prior to escalation.

Monitor Ticket Lifecycles: Track open operational tickets across frameworks, maintaining high visibility on progress and flagging delays to appropriate program leads.

Eliminate Bottlenecks: Execute high-volume access requests and onboarding tasks accurately and promptly to keep cross-functional partners moving smoothly.

#LI-MF1 #LI-Hybrid

What We Offer

Benefits

Excellent, full coverage medical, dental, and vision insurance

Generous PTO and 15 company-wide holidays

401k with company contribution

Paid parental leave

Work-life balance with an emphasis on personal well-being

Career growth in a disruptor space & entrepreneurial opportunities within the Monks network

A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range:

$90,000—$135,000 USD