Principal Technical Trainer and Content Developer

The Challenge

OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.

This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.

This role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience.

CX Global Education is a digital-first organization, this role ensures education is release synchronous, modular, scalable, and outcome-driven enabling customers and partners to achieve value faster, operate with confidence, and maximize platform adoption.

Your Mission

CX Global Education enables customers and partners to realize value faster, operate with confidence, and drive measurable business outcomes through scalable, modern learning.

We are a digital-first education organization centered on:

Self-directed learning and rapid content development

High-quality learning experiences

Accelerated content creation and release readiness

Hands-on labs for real skill building

Event and demand-driven instructor-led training where live delivery adds value

At the core of this model is persona and use-case-driven content designed to accelerate time-to-value, increase self-sufficiency, improve customer satisfaction, and support retention and growth.

You Will

This role is responsible for designing and delivering education across solution-aligned learning tracks, including:

Technical training facilitation (ILT/VILT)

Full-course content development

Release-synchronous updates and delta training

Hands-on lab design for real-world workflows

Microlearning and modular content creation

Assessment development aligned to learner outcomes

Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal

AI-enabled content acceleration

Operational execution within release timelines

Technical Training & Facilitation

Deliver instructor-led and virtual instructor-led training for customers and partners

Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application

Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform

Adapt delivery for technical, global, and mixed-experience audiences

Support high-impact live training where instructor engagement drives differentiated value

Content Development & Course Ownership

Design, build, and maintain full-course technical learning content across digital and live formats

Convert product, SME, and release-driven inputs into scalable learning experiences

Structure content using the standard:

Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting

Ensure a strong “show me how” approach with clear workflow-based instruction

Create and maintain instructor materials, learner resources

Develop modular, reusable content patterns to improve speed, consistency, and scalability

Build release-synchronous and delta training that clearly communicates:

what changed, why it matters, and how to apply it

Hands-On Labs & Skill Building

Design and maintain hands-on labs aligned to:

Repetitive workflows

Common failure points

Real-world customer and partner scenarios

Reinforce practical skill development during and after training

Enable learner confidence and self-sufficiency through applied practice

Assessments & Learning Effectiveness

Create assessments aligned to course objectives and real-world application

Develop scenario-based knowledge checks and applied learning activities

Use learner feedback, delivery insights, and support trends to identify gaps and improve content

Release Readiness & Operating Cadence

Operate within a seasonal release cycle, including impact assessment and content updates

Evaluate product changes and determine training impact across learning tracks

Update training assets in alignment with release timelines and delivery needs

Contribute to post-release measurement and continuous improvement

Cross-Functional Partnership

Collaborate with Product, Engineering, Support, Sales, Marketing, and Legal to ensure content accuracy and alignment

Translate complex functionality into clear, outcome-driven learning experiences

Partner with education stakeholders to ensure consistency and quality across the portfolio

AI & Operational Excellence

Use AI tools to accelerate content development, including drafting modules, generating scenarios, and summarizing release changes

Maintain high standards of quality, clarity, and consistency

Manage work through structured processes, including writing clear requirements, tracking dependencies, and delivering on schedule

Balance multiple concurrent priorities in a fast-paced, release-driven environment

You Are

Bachelor’s degree in Instructional Design, Education, or a related field

7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments

Proven experience delivering instructor-led training and building full-course learning content for external audiences

Experience creating customer facing education (not internal-only training)

Strong ability to translate complex product functionality into clear, actionable learning experiences

Experience building hands-on labs and workflow-based training

Experience developing assessments aligned to learning objectives and outcomes

Strong project execution skills and ability to manage work across timelines and dependencies

Excellent facilitation, communication, and stakeholder management skills

Ability to operate in high-volume, release-driven environments

Experience in SaaS customer or partner enablement

Experience supporting certification programs and structured learning tracks

Familiarity with agile and rapid content development methodologies

Experience identifying microlearning opportunities from learner behavior and support insights

Experience contributing to scalable, global education programs

Experience mentoring others and influencing content quality and standards

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$90,000—$135,000 USD