People Operations Senior Analyst (Mexico)

We're looking for a skilled UKG Pro Analyst to join our People Systems team — someone who knows the platform inside and out and genuinely enjoys helping people get the most out of it. You'll be the go-to resource for day-to-day system support, report building, and configuration, keeping our HR operations running smoothly and our internal customers well taken care of.

What you'll do

- Serve as the primary UKG Pro subject matter expert for the People Ops team — fielding requests, troubleshooting issues, and delivering timely, high-quality support

- Manage and triage incoming People Systems requests through Jira, ensuring tickets are prioritized, tracked, and resolved with clear communication back to stakeholders

- Build, maintain, and enhance reports and dashboards in UKG Pro to support HR, Finance, and business leaders

- Configure and maintain UKG Pro modules including core HR, timekeeping, accruals, and scheduling

- Document system processes, configuration changes, and reporting standards to support a scalable, well-governed environment

- Partner with the broader People Ops team to identify recurring issues and address root causes — not just symptoms

What we're looking for

- 3-5 years of hands-on UKG Pro experience, with strong proficiency in report building (Cognos or UKG Reporting) and system configuration

- Experience managing incoming requests through a ticketing system (Jira or similar preferred)

- A customer-first mindset — you're responsive, clear, and patient with stakeholders at all levels

- Strong attention to detail and a track record of maintaining data integrity (experience with SOX audit controls preferred)

- Ability to manage competing priorities without dropping the ball on the day-to-day

- Clear, confident communicator — in writing and in person

Why Dandy

People Systems is the backbone of how Dandy's team operates. In this role, you'll have real ownership over a critical platform, close relationships across the business, and a team that values doing the work well.

Req ID: J-1171