Patient Service Representative

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About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

Greeting and checking in patients throughout the day

Answering phones and assisting with appointment scheduling

Verifying insurance eligibility and collecting copays or balances

Managing EMR scheduling and patient documentation

Supporting clinic flow alongside providers and clinical staff

Assisting patients with billing questions, referrals, and appointment updates

Balancing multiple priorities in a fast-paced outpatient clinic environment

What You’ll Do

Greet and check in patients professionally both in person and over the phone

Verify insurance eligibility, benefits, and patient demographic information

Schedule, reschedule, and confirm patient appointments within the EMR system

Collect copays, coinsurance, balances, and required patient documentation

Answer patient questions related to scheduling, billing, referrals, and treatments

Maintain accurate patient records and scan required documentation into the EMR

Support clinic flow and communication between providers, patients, and clinical teams

De-escalate scheduling or patient concerns with professionalism and empathy

Maintain a clean, organized, and welcoming front desk environment

What You’ll Bring

Strong customer service and communication skills in a patient-facing environment

Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities

Comfort working in a fast-paced outpatient medical office or clinic setting

Strong attention to detail and accuracy when handling patient information and scheduling

Professional demeanor with the ability to de-escalate patient concerns calmly and effectively

Comfortable using EMR systems, scheduling platforms, and healthcare technology

Team-oriented mindset with a proactive and dependable work style

Bilingual English/Spanish skills are strongly preferred

Education & Experience

High school diploma or equivalent required

2+ years of customer service experience required

Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred

Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

This Role Is Great For Candidates With Experience In:

Medical Front Desk

Patient Access

Healthcare Scheduling

Insurance Verification

Medical Reception

Outpatient Clinics

Dental Offices

Urgent Care

Specialty Medical Practices

EMR Scheduling

Medical Call Centers

Patient Registration

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) + Paid Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development Opportunities

Quarterly performance bonuses up to $1,500

Compensation

Competitive base compensation based on experience

Quarterly performance bonuses up to $1,500