Pathology Support Coordinator

PRIMARY RESPONSIBILITIES

Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.

Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.

Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.

Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.

Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc

Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases

This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

Must maintain a current status on Natera training requirements.

Performs other duties as assigned.

QUALIFICATIONS

High School Diploma (or equivalent) required.

2+ years of medical industry related experience.

Previous computer experience is required.

Previous data entry experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES

Trained on all product types and able to accession with high accuracy and efficiency consistently.

Ability to handle most escalations, discrepancies, and holds.

Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs

Typing speed of at least 45wpm with high accuracy

Excellent oral and written communication skills required

Excellent critical thinking skills and the ability to use good judgment

Ability to perform required duties with a high degree of accuracy and attention to detail

Positive attitude and ability to work well with others