Partner Success Lead
ABOUT THE ROLE:
As our Partnerships Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.
WHAT WE ARE LOOKING FOR:
Core requirements:
8+ years’ experience in SaaS, Fintech or a high-growth business, ideally with 2–3 years at Senior Manager level
50/50 Account Management & Business Development: balancing partner growth, relationship management and new business
People leadership: experienced in managing, coaching and developing high-performing teams
Growth mindset: able to develop and execute strategies that scale customer acquisition through existing and new partners
Strategic account management: confident managing complex portfolios and leading senior-level QBRs that drive growth
Tech-savvy: strong CRM and Partnership Management Platform (PRM) expertise
Creative & commercial: able to develop and execute innovative growth initiatives
Compliance-minded: understands brand, regulatory and risk requirements across third-party networks
Highly organised: able to navigate complex organisations, remove blockers and keep partners moving
Process-driven: identifies friction, improves processes and builds scalable solutions with Product and Operations
KPIs:
Account Management: Partner retention, revenue growth, engagement, and expansion of existing accounts.
Business Development: New partner acquisition, pipeline generation, deal conversion, and revenue from new business.
Partnership Quality: Partner reactivation, performance, deal cycle time
Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed
Other requirements:
Strong communication, stakeholder management and influencing skills; able to secure buy-in across senior and cross-functional stakeholders
Consistently delivers projects, sets clear expectations and drives accountability
Translates strategy into structured plans, clear priorities and measurable outcomes
Proactively identifies inefficiencies, root causes and practical solutions
Comfortable operating in ambiguity and creating clarity for others
Leads cross-functional initiatives and builds strong internal and external relationships
Commercially minded, data-driven and focused on high-impact decisions
Gives and receives constructive feedback and continuously improves ways of working
Proficient in CRM tools and able to turn pipeline data into actionable insights
WHAT YOU’LL GET IN RETURN:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:
Competitive salary
Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
24/7 Employee Assistance Programme
25 days holiday with the ability to buy extra days
We invest in your development with a professional L&D budget per year
Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
Spacious brand new office in Liverpool street with an all-day snacks bar
Enhanced family-friendly leave
24 hours paid volunteering time off per year
Flexible working options
Sabbatical leave
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.