Sales Specialist
ABOUT THE TEAM:
Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren't yet sure what they're eligible for. Our main goal is to educate them and nurture a long-lasting relationship - so that as their business grows, our offerings grow with them
ABOUT THE ROLE:
This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.
Some of the things you’ll be doing:
Managing inbound communications from our customers
Proactively contact prospective customers exploring finance options on our website and inbound enquiries
Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
Deal assistance; working with Lenders at each stage of the sales process
Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
Ensuring that sales technologies, such as our CRM, are used accurately, promptly and correctly to enable effective data collation and reporting
WHAT WE ARE LOOKING FOR:
An obsession for delivering the highest level of customer service, along with superior communications skills
Ability to engage and quickly establish strong working relationships
A results-oriented work ethic with impeccable attention to detail, determination and drive
A passion for small businesses and helping them achieve their dreams
Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
Work well independently as well as collaboratively with the wider business
You are self-motivated and have the ability to manage and to plan your day.
Ability to work well under pressure
Ability to troubleshoot issues quickly and effectively
Experience working on the telephones - sales or call centre based environments
Works effectively in virtual teams with colleagues, customers, suppliers and others
WHAT YOU’LL GET IN RETURN:
Salary: €16,400.00 - €18,450.00 gross annual
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget in the amount of 250 EUR per year (can be increased)
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
WFH equipment allowance
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.