Partner & Revenue Operations Manager
About the Role
Eon is building its channel motion: resellers, cloud marketplaces and partner-led competitive displacement. We need an operator to build the systems behind it. This role owns partner operations end to end: deal registration, partner incentives, marketplace transactions, attribution and partner performance. You'll also be a core, hands-on member of the RevOps team, splitting your time between the partner motion and broader RevOps work: Salesforce, automation, reporting and analytics across the whole GTM engine.
This is a builder role for someone very technical. You'll do a lot of the work in Salesforce yourself, connect tools through automation, and use AI tools and agents.
What You'll Do
Build and run the partner operations backbone: deal registration, channel conflict rules, partner tiers, and the partner-sourced vs. partner-influenced attribution model
Run partner and channel incentive programs (reseller incentives, AE/SE SPIFFs, displacement promotions) from design support and tracking through payout validation
Build partner pipeline and performance reporting: partner-sourced pipeline, win rates, deal velocity, and ROI by partner and by program
Be the operational point of contact for partners and the internal partner team, and turn channel strategy into processes the field will actually follow
Work with Legal on partner agreements (reseller, referral and marketplace terms): keep templates current, support negotiations with the operational details, and track agreement status, terms and renewals in Salesforce
Revenue Operations
Connect the partner motion to core RevOps processes, working with the RevOps Manager: partner-sourced and marketplace pipeline in the forecast, partner coverage aligned to territories and account ownership, and routing rules for partner-sourced leads and opportunities
Own the partner-to-comp workflow: make sure partner deals, SPIFFs and co-sell credit flow cleanly into the commission process run by RevOps, with high data integrity
Analyze partner contribution across the funnel (Marketing → SDR → Sales → CS), find bottlenecks and turn them into concrete process or system fixes
Set up partner and marketplace deals correctly in Salesforce (partner of record, discount and margin tiers, private offer terms) so they reach Deal Desk clean and approval-ready
Drive adoption of partner processes through documentation, field enablement and shared definitions and metrics across Sales, Marketing, CS, Finance and Legal
Work as an extension of the RevOps team beyond partners: pick up core RevOps work as priorities shift, from Salesforce requests, reporting and data hygiene to process fixes and cross-functional projects, with clear owners, milestones and success metrics
Systems, Automation & AI
Go beyond being a power user: build hands-on in Salesforce with Flows, validation rules, custom objects and fields, page layouts, and reports
Design and ship automations across the GTM stack (Salesforce, Slack, Gong, marketplace portals, billing) to remove manual work and data errors
Build AI agents and AI-powered workflows (data QA checks, partner deal routing, deal reg triage, partner reporting) and keep finding new places AI can multiply the team's output
Build a PRM (partner relationship management) system from scratch on top of Salesforce: partner onboarding, deal registration, partner-facing access and performance tracking
What We're Looking For
Must-haves
4–6+ years in Revenue Operations, Sales Operations or Partner Operations at a B2B SaaS company
Deep technical Salesforce ability: you build Flows, automations and data models yourself and don't wait for an admin. Salesforce Admin certification or equivalent hands-on experience
Proven automation experience with tools like Zapier, Workato, n8n or native Salesforce automation
Hands-on with AI tools and agent-building: you've built AI workflows or agents (for example with Claude, ChatGPT or MCP-based integrations) that solved real operational problems, and you can show them
High-pace environment experience: you've worked at a startup or scale-up where priorities change weekly and speed matters
Independent: you take an ambiguous problem, structure it and ship a solution without needing a detailed spec
Strong analytical skills and advanced Excel / Google Sheets
Strong communicator: you influence without authority and turn data into clear narratives and recommendations for leadership and the field
Strongly preferred
Channel, reseller or partner operations experience: deal registration, partner incentives, attribution
Cloud marketplace experience (AWS Marketplace private offers in particular)
Experience in consumption-based or infrastructure / cloud SaaS businesses