Partner Program Manager

itD is seeking a Partner Program Manager to drive partner engagement and execute programs that strengthen partner relationships and improve overall program performance. This role ensures smooth partner operations, delivers well-run events, and maintains a consistent, high-quality partner experience. The ideal candidate brings experience in partner management, program operations, and event execution, along with a track record of improving engagement and driving participation.

Location: Remote (Washington State)

Pay Rate: $85,000–$90,000 annually, depending on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

Manage partner communications by responding to inquiries related to workshops, registrations, and program participation in a timely and professional manner

Analyze event and program data to identify trends, surface insights, and follow up with partners to drive alignment with best practices

Support partner lifecycle activities including recruitment, onboarding, retention, and ongoing engagement

Conduct regular partner check-ins and reviews to assess performance, address challenges, and identify growth opportunities

Plan and coordinate workshops and partner events based on program priorities, adjusting formats and content as needed

Develop and deliver presentations, including office hours and enablement sessions, to educate and engage partners

Execute quality assurance across events, templates, tools, and processes to ensure consistency and effectiveness

Maintain and update partner-facing and internal resources to ensure accuracy and usability

Internal Responsibilities

Attend regular internal practice community meetings

Collaborate with your itD practice team on industry thought leadership

Complete client case studies and learning material (blogs, media material)

Build out material to contribute to the Digital Transformation practice

Attend internal itD networking events (in person and virtual)

Work with leadership on career fast-track opportunities

Required Qualifications and Skills

Strong written and verbal communication skills

Proven ability to manage partner or customer relationships

Experience with event planning, coordination, or program management

Strong analytical skills with the ability to interpret data and drive action

Excellent organizational skills with high attention to detail

Ability to manage multiple priorities in a fast-paced environment

Experience presenting to stakeholders or leading group sessions

Preferred Qualifications and Skills

Experience working with partner programs or ecosystems

Background in customer success, operations, or program management

Experience supporting workshops, training sessions, or enablement programs

Familiarity with reporting and performance tracking for events or programs

EducationBachelor’s degree in a relevant field or equivalent work experience required.