Order Management Specialist

We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.

RESPONSIBILITIES:

Order Processing

- Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.

- Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones.

- Ensure clean handoff from sales to finance, including proper documentation and approvals

- Manage purchase order inquiries while maintaining with audit and compliance standards

- Oversee provisioning settings to keep services running without disruption.

Subscription Management

- Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders.

- Monitor subscription health and proactively flag anomalies or issues.

Sales Support

- Support account executives and customer success managers with quote validation, contract review, and order entry guidance.

- Help manage deal desk requests and ensure deals meet internal compliance standards.

- Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance

Process Improvement & Reporting

- Identify opportunities to streamline order-related workflows and eliminate friction points.

- Contribute to documentation and refinement of order management policies.

- Generate reports on order accuracy, subscription trends, and processing times.

- Assist the team with Ad hoc projects related to reporting and cross-functional operations

REQUIRED QUALIFICATIONS

- Bachelor’s degree in Business Administration, Finance, Operations, or a related field.

- Minimum 2 years of experience in Order management, Deal Desk, or supply chain

- Experience with Salesforce, Ironclad, NetSuite, or similar systems

- Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.

- Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.

- Excellent communication and cross-functional collaboration skills.

Preferred Skills

- Experience with quote-to-cash (QTC) process in a SaaS context.

- Exposure to SOX compliance and internal controls is a plus.

- Proficiency in Excel and familiarity with BI/reporting tools

At Synthesia we expect everyone to

- Put the Customer First

- Own it & Go Direct

- Be Fast & Experimental

- Make the Journey Fun

You can read more about this in our public Notion page https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2.

Benefits

- A competitive salary + stock options in our fast-growing Series E startup

- Hybrid working environment

- 100% Medical, Dental & Vision

- 401k Plan

- Paid parental leave

- 25 days of annual leave + Public holidays + paid sick leave

- Fun culture with regular socials

- A generous referral scheme

- A brand new computer + monitor