Order Management Specialist

We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.

RESPONSIBILITIES:

Job Description (Updated):

- Manage order lifecycle end-to-end, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.

- Review and analyze contracts, pricing agreements, and commercial terms to guarantee accurate order documentation and revenue recognition.

- Support account executives and customer success managers with quote validation, contract review, order entry guidance, and deal desk requests to ensure deals meet internal compliance standards.

- Identify opportunities to streamline order-related workflows, eliminate friction points, and drive continuous improvement initiatives including automation and process optimization.

- Collaborate cross-functionally with Sales, Finance, Operations, Fulfillment, and Product to eliminate barriers and accelerate order closure and delivery.

- Lead enablement sessions to new Account Executives, to strengthen skills and consistency.

- Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.

- Assist with ad hoc projects related to reporting, documentation refinement, and cross-functional operations.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Operations, or a related field.

- Minimum two years of experience in Order management, Deal Desk, Accounts Receivable

- Experience with Salesforce (or equivalent CPQ System), Ironclad, Netsuite

- Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.

- Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.

- Excellent communication and cross-functional collaboration skills.

Preferred Skills

- Experience with quote-to-cash (QTC) process in a SaaS context.

- Exposure to SOX compliance and internal controls is a plus.

- Proficiency in Excel and familiarity with BI/reporting tools.

- CPQ Experience

At Synthesia we expect everyone to

- Put the Customer First

- Own it & Go Direct

- Be Fast & Experimental

- Make the Journey Fun

You can read more about this in our public Notion page https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2.

Benefits

- A competitive salary + stock options in our fast-growing Series E startup

- Hybrid working environment

- 100% Medical, Dental & Vision

- 401k Plan

- Paid parental leave

- 25 days of annual leave + Public holidays + paid sick leave

- Fun culture with regular socials

- A generous referral scheme

- A brand new computer + monitor