Operations Systems and Process Lead

Tessco is seeking an Operations Systems and Process Lead to join the team. In this role, you will own the RFSmart WMS and FreightPOP TMS platforms end-to-end within the NetSuite ERP environment. You will also be responsible for system configuration, data integrity, user access coordination with IT, integrations, and overall performance across all 7 locations. You will act as the primary point of contact with the RFSmart and FreightPOP support/implementation teams and as the internal subject-matter expert for warehouse process design. Over time, you will shift the focus of the role from reactive issue support to process improvement, automation and measurable results across distribution and warehouse operations.

Key Responsibilities

Configure and maintain RFSmart settings: item/SKU setup rules, bin/location structures, pick/pack/ship workflows, cycle count rules, and mobile RF screens, following the approved IT change control process

Own NetSuite–RFSmart and NetSuite–FreightPOP integration health: monitor data sync, resolve integration errors, coordinate with NetSuite administrators on related ERP changes

Coordinate user roles, permissions, and security requests with IT across all locations; support periodic access reviews

Design and standardize warehouse workflows across all 7 sites to ensure consistency while accommodating legitimate site-specific needs

Lead testing and validation of RFSmart/NetSuite updates, patches, and new releases before deployment, including FreightPOP changes, and coordinate cross-functional user acceptance testing (UAT) with business owners

Serve as escalation point for issues Site WMS Coordinators cannot resolve

Triage operational system issues: reproduce problems, gather transaction evidence, identify root causes, and track tickets and vendor cases through resolution

Manage the vendor relationships with RFSmart and FreightPOP (support tickets, enhancement requests, input on contract/licensing)

Build and maintain reporting/dashboards on inventory accuracy, pick/pack productivity, and system exceptions

Lead process improvement and automation initiatives in the operations improvement plan, including work order, assembly and multi-component kit processes, and define metrics and KPIs to measure results

Own and maintain WMS/TMS documentation, SOPs, and training materials

Train and mentor the Backup Administrator and Site WMS Coordinators

Lead or support new-site onboarding and go-live activities

Qualifications

3+ years in ERP business analysis, systems administration, or WMS/TMS support (RFSmart or comparable) in a multi-site environment

Working knowledge of NetSuite ERP (inventory, work order/assembly, fulfillment, and item management modules)

Experience planning and leading UAT, including test scenarios, defect tracking and business sign-off

Strong understanding of warehouse operations: receiving, putaway, picking, packing, shipping, cycle counting

Experience with RF/barcode scanning hardware and troubleshooting

Strong analytical and SQL/reporting skills (saved searches, NetSuite reporting, or similar)

Excellent cross-site communication and project management skills

Ability to travel to locations as needed, with travel scheduled in advance

Compensation: $100,000 - $130,000 annually

Why Join Our Team?

Excellent work environment

Remote opportunity, with periodic site travel