Operations Support Engineer

Job Overview:

We are seeking a talented and motivated Operations Support Engineers to join our dynamic  team. We are seeking an experienced Operations support  Engineer to ensure the availability, performance, security, and resilience of critical Audit applications on Azure. The role involves cloud operations, monitoring, incident management, disaster recovery, automation, cost optimization, and leading global teams to deliver highly reliable and scalable technology solutions.

Key responsibilities:

Own the engineering, availability, resiliency, performance, monitoring, and capacity planning for Audit portfolio applications.

Ensure 99.0% or higher availability for critical Audit systems through proactive monitoring, alerting, and remediation.

Apply DevOps methodologies to streamline infrastructure provisioning, operations, monitoring, and change management.

Proactively monitor production environments to prevent failures, performance degradation, and capacity constraints.

Lead incident response, problem management, and root cause analysis, including participation in a 24x7x365 follow‑the‑sun on‑call rotation.

Collaborate with Engineering, Architecture, Cloud Platform Engineering, Security, and Business teams to build and operate scalable, reliable, and secure environments.

Support compliance requirements, including backup, disaster recovery readiness, ITDR testing, and audit evidence collection.

Coordinate disaster recovery planning, execution, and post‑incident reviews for Audit applications.

Manage environment upgrades, deployments, change, incidents, vulnerability remediation, and end‑of‑life transitions.

Optimize cloud infrastructure costs while maintaining performance, resiliency, and compliance objectives.

Create, maintain, and continuously improve technical documentation, runbooks, and operational procedures.

Lead and develop a globally distributed infrastructure team, ensuring clear ownership, accountability, and delivery quality.

Key Skills:

Advanced experience with Azure monitoring and observability tooling, including Azure Monitor, Application Insights /Log Analytics / KQL, Azure Managed Prometheus.

SQL knowledge, including replication, backup/restore.

Experience operating containerized workloads and cloud‑native architectures.

Familiarity with FinOps practices and cost‑optimization strategies in Azure.

Key behavioral attributes/requirements:

Strong leadership and mentoring capability, with the ability to coach and develop junior team members

Demonstrates end‑to‑end ownership, accountable for overall project delivery and outcomes rather than individual tasks

Ability to understand business objectives and functional priorities and translate them into effective technical and data solutions

Proven ability to work collaboratively with cross‑functional and global teams

Shows an innovation mindset, driving automation and process improvements to increase efficiency and quality

Actively identifies and drives cost optimization opportunities through design choices, automation, and efficient use of resources

Work experience

6-8 Years of Experience