Operations Supervisor
The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined production area (e.g., Framing, Assembly, Integration, Test, or Fabrication). The WCS ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center.
Note: This position will be based temporarily in NE San Antonio while our new manufacturing plant is coming online. Our permanent location is approximately 25 minutes away at Brooks, 7515 Inner Circle Dr., San Antonio, 78235. The position is also 100% in-office and does not offer remote work.
Key Responsibilities
Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.
Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.
Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.
Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 1 daily management meetings.
Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).
Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.
Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.
Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.
Qualifications
Bachelor’s in Operations Management, Industrial Engineering, Supply Chain or a related degree. At least two years of additional relative experience, including demonstrated leadership, in lieu of a degree will also be considered.
3-7 years of experience in a manufacturing or production environment, including 1+ years in a formal or informal leadership role.
Experience with takt time, standard work, visual management, and daily tier meetings.
Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
Proficiency in basic digital tools (ERP, Excel, production dashboards).
Strong people leadership, communication, and problem-solving skills.
Preferred Skills
Coaching & performance management
Root cause analysis (5 Whys, fishbone, etc.)
Conflict resolution & feedback
Understanding of Lean, 5S, and visual factory principles
Ability to prioritize in a fast-paced production environment
Spanish language skills are a plus.
The future is bright at IEM. As IEM accelerates into its next phase of growth in San Antonio, we expect to create new opportunities across manufacturing, engineering, supply chain, logistics, and corporate functions. Keep an eye on our careers page to stay connected and explore the roles that will help power what’s next.
Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.