Operations Manager, Product & Engineering
WHAT YOU’LL DO
- Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiatives
- Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
- Coordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountability
- Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
- Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
- Build our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intention
WHAT YOU’LL BRING
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
- Proven track record building and scaling operational processes from scratch
- Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
- Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
- Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
- Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
- Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
EVEN BETTER…
- Experience with outbound communications compliance — TCPA, do-not-call, SMS sender registration, or similar calling/messaging regulations in the US or internationally
- Experience at an early-stage startup or scaling product org
- Familiarity with OKR frameworks, roadmap tools, or product analytics platforms
- Background in product management, engineering, or consulting/strategy with deep operational exposure