Operations Manager, Product & Engineering (Incident Operations)

WHAT YOU’LL DO

- Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning

- Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity

- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned

- Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams—driving alignment, timelines, and accountability

- Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution

- Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes

WHAT YOU’LL BRING

- 6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company

- Proven track record building and scaling operational processes from scratch

- Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations

- Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels

- Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick

- Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

EVEN BETTER…

- Experience at an early-stage startup or scaling an engineering org

- Familiarity with incident response and site reliability process, vendors, and oncall management

- Background in product management, engineering, or consulting/strategy with deep operational exposure