Operations Lead

THE OPPORTUNITY

Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment.

KEY RESPONSIBILITIES

- Lead and optimize daily business operations to ensure efficiency and alignment with company goals.

- Design, implement, and improve operational processes, workflows, and internal controls.

- Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.

- Monitor operational KPIs and prepare regular reports for leadership.

- Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.

- Manage vendor relationships and support procurement or external partnerships where relevant.

- Support budgeting, resource planning, and operational forecasting.

- Coordinate strategic projects and ensure timely delivery across teams.

- Develop documentation, SOPs, and internal policies to support scale and consistency.

- Help build a strong operational culture focused on accountability, agility, and continuous improvement.

REQUIREMENTS

- Bachelor’s degree in Business, Operations, Management, Finance, or a related field.

- 5+ years of experience in operations, business management, project management, or a related function.

- Experience in tech, fintech, crypto, or Web3 is strongly preferred.

- Strong project management and stakeholder management skills.

- Excellent analytical and problem-solving abilities.

- Proven ability to improve processes and manage multiple priorities effectively.

- Strong communication skills and ability to work across global, remote teams.

- Comfortable with data, reporting, and operational planning tools.

- Self-starter with a hands-on mindset and strong sense of ownership.

PREFERRED QUALIFICATIONS

- Experience in a high-growth startup or scaling environment.

- Familiarity with crypto wallets, blockchain ecosystems, and digital asset products.

- Experience building SOPs, dashboards, and operational frameworks.

- Knowledge of compliance, risk, or customer operations is a plus.