Ongoing Monitoring Operations Manager

About You

As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more!

You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets.

On this role, you will be:

Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function

Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these

Reporting the success and efficiency of each workstream to senior stakeholders

Assessing data using Excel and other visualisation tools to provide actionable insights

Analysis of large data sets in order to identify improvements within Financial Crime processes

Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution

Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk

Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

What makes you a great fit:

You speak fluent English

You are an effective communicator with solid reporting skills to technical and non-technical team members

You enjoy working with data and have experience with business analytics tools: Excel and SQL

You understand the importance of APIs in technology scale-ups

You have managed the success of multiple work-streams previously

You have experience working with complex Fraud/AML/ Financial Crime processes

You have a great analytical mind and attention to detail

You have a curious nature and an impeccable attention to detail

You have worked in finance, consulting, technology or a regulated organisation

You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting

You are customer-focused and a team player

Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

Salary: €26,400 - €29,700 annual gross

Self & Family Health Insurance

Term & Life Insurance

OPD Benefits

Mental wellbeing platform

Learning & Development Budget

WFH Setup allowance

3 paid days off for volunteering or L&D activities

Stock Options

Sabbatical Leave

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

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