Onboarding Specialist
The Role You'll Play
You'll guide new Kite customers through their software journey, from configuration and training to launch. As their trusted partner, you'll help every customer feel confident and set up for success.
Lead virtual kickoff and training sessions, gathering requirements and configuring each customer's site to fit their business goals
Spot opportunities to recommend additional Kite services and products that add value
Partner with Engineering and Product teams to troubleshoot software challenges and resolve issues
Build trust by sharing your firsthand knowledge of Kite products, services, and processes
Follow up proactively to keep customers engaged, answer questions, and support their progress
Schedule ongoing training to reinforce learning and drive adoption
Stay current on Kite software, industry trends, and best practices
Travel up to 25% of the time to onboard main clients in person and support go-live
Experience You Bring
2+ years of customer service experience in a client-facing role
Time management skills, with the ability to prioritize and organize your workload
Experience training, teaching, or presenting information to individuals or groups
Comfort leading virtual meetings and building rapport on camera, plus clear communication across email, chat, and video platforms like Zoom or Google Meet
Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
Familiarity with database and internet-based software
Knowledge of current industry practices and technology trends that affect customer success
Experience in the boutique fitness studio industry is a plus, but not required
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $41,475.00 to $55,300.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans