CX Training Specialist

The Role You'll Play

You'll design, develop, and deliver training that helps internal teams, customers, and external partners feel confident with Kite. Working closely with stakeholders across the business, you'll learn what people need most, turn it into clear learning objectives, and create engaging resources that drive product adoption, customer satisfaction, and stronger day-to-day execution.

Build scalable training programs that support business goals and customer outcomes

Create customer onboarding programs and on-camera instructional videos that speed up time to value

Lead virtual training sessions and webinars for customers and internal teams

Keep training content accurate and current as products, customer workflows, and priorities evolve

Pilot new training approaches that expand reach and boost learner engagement

Use feedback, participation data, completion rates, and performance metrics to refine your content

Coordinate new learning resources with teams across the business

Travel up to 25% of the time to train main clients in person and support go-live

Experience You Bring

5+ years in customer service, customer success or training within a SaaS business

2+ years creating and delivering training, onboarding or certification programs

2+ years using a learning management system (LMS) to design, build and deliver training

Familiarity with Intellum is a plus

Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting and inclusive design

Strong written and verbal communication skills, including presenting to live and virtual audiences and engaging learners of all backgrounds

Experience measuring training effectiveness with learner feedback, engagement data, completion rates or performance metrics

Knowledge of adult learning principles, instructional design methods and best practices for virtual learning

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52,125.00 to $69,500.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans