Onboarding Specialist (Italian Speaking)
Onboarding Specialist (Italian Speaking)
About Klaviyo
At Klaviyo, we believe businesses should own their growth. Our platform powers smarter digital relationships by combining marketing automation, analytics, and customer data into one place. We’re building a future where every customer interaction feels personal—and we’re just getting started.
About the Role
Onboarding Specialists at Klaviyo play a critical role in setting our customers up for long-term success. As the first point of contact post-sale, you’ll guide new customers through their first 30–90 days, helping them successfully implement Klaviyo and achieve fast time-to-value.
You’ll act as a trusted advisor—combining project management, product expertise, and strategic thinking to drive product adoption, reduce friction, and build strong customer relationships from day one.
How You’ll Make a Difference
Own a portfolio of new customers from post-sale through successful go-live, managing multiple onboarding journeys simultaneously
Design and execute tailored onboarding plans aligned to each customer’s goals and use cases
Guide customers through platform setup, configuration, testing, and early performance optimization
Provide proactive, 1:1 support across both technical and non-technical topics (e.g., deliverability, campaign setup, integrations)
Track onboarding progress, ensuring milestones are met and holding stakeholders accountable
Monitor onboarding health metrics to identify risks early and take action to improve outcomes
Partner cross-functionally with Sales, Support, and Product teams to resolve issues and deliver a seamless customer experience
Act as a trusted advisor, helping customers build a strong foundation for their marketing and growth strategy
What You’ll Bring
2–3+ years of experience in Customer Success, Onboarding, or Implementation roles
Fluent Italian and English
Proven ability to manage multiple customer relationships and projects simultaneously
Strong project management and organizational skills, with a track record of delivering on time
Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders
Analytical mindset with strong problem-solving abilities
Ability to manage customer expectations and navigate ambiguity in a fast-paced environment
Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight)
Comfortable learning and adapting to new technologies quickly
Nice to Have
Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems
Experience advising customers on marketing strategies or campaign execution
Familiarity with data analysis, reporting, or performance optimization
AI & Innovation Mindset
At Klaviyo, we’re investing heavily in AI to enhance both our product and how we work. We’re looking for candidates who are curious and proactive about using AI tools to improve efficiency, scale their impact, and deliver better customer outcomes.
Experience using AI tools (e.g., ChatGPT, automation tools, or similar) to streamline workflows, improve communication, or enhance customer delivery is highly valued
Demonstrated ability (or strong interest) in adopting new technologies to work smarter and more efficiently
A mindset focused on continuous improvement, experimentation, and leveraging AI to drive better results
#LI-Hybrid
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
€44.000—€66.000 EUR