Onboarding Consultant (Located in South Africa)

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/cape-town

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.

Responsibilities:

Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.

Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.

Provide hands-on support during platform setup, configuration, and initial training.

Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.

Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols

Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase

Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers

Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process

Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production

Minimum Qualifications:

Bachelor’s degree or equivalent education preferred

Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space, 2 years experience in Customer Implementation, Customer Onboarding

Support, Technical Consulting, Business Analyst or related roles and experience

Experience with Salesforce or other CRM

Experience with a Services PSA solution and/or time tracking

Experience with Microsoft Excel and Word

Experience with Gmail and Google Docs

Experience with web browsers (Chrome, Internet Explorer, etc.)

AI/Saas application, Cybersecurity and IT experience is plus