Medical Assistant

About the Role

Hopscotch takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time.  The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system.

As a Medical Assistant, you will play a critical role on the Care team for Hopscotch to serve our patients, enable patient outcomes and create a positive patient experience.  As part of the Care team, this professional will be one of the first individuals to engage the patients during a clinic visit and will work across the team to communicate, identify patient needs and execute on care plans to ensure patient care is delivered.

This is a full-time role is based at our Hudson location.

Compensation range for this position is between $18 - $24 per hour depending on clinic location and candidate experience/qualifications.

In addition, we offer all of our employees a generous benefits package including:

Paid holidays + PTO + sick time

Company sponsored medical, dental, and vision insurance for you + your family

FREE short-term and long-term disability insurance

FREE $100k life insurance policy

401k plan with 4% company match + no vesting period

$720 - $1,000 added to employee Health Savings Account annually for eligible health plans

AND All clinic roles are eligible for a quarterly bonus!

What You'll Do

As a Certified Medical Assistant, you will provide support to the physician and care team as well as the patient to enable positive patient outcomes and a positive patient experience by end-to-end preparation for physician visit and more broadly. Specific responsibilities for this role will include, but are not limited to:

Engage patients prior to provider visit, prepare and set expectations

Plan for any necessary services or steps required in the clinic (e.g. flu vaccine, blood draw)

Ensure exam rooms are clean, safe, and ready for patient visits

Ensure efficient patient flow by preparing for the visit, rooming patients in a timely manner, getting necessary information, and assisting the provider with staying timely on their schedule

Obtain vital signs, patient status and needs, and review medications

Collects phlebotomy and other lab specimens; performs basic waived lab tests.

Deliver patient screenings per protocols and assists physician as needed

Provide patient care in line with training, certification and regulations (e.g. vaccine administration)

Catalogs and communicates patient needs to the PCP and broader Care team

Supports other diagnostic and care needs for the patient, in collaboration with Care team

As directed and in line with certification, supports pharmacy medication dispensing

Schedule diagnostic testing

Apply or assist with application for Durable Medical Equipment (DME)

You will also collaborate with the Care team and provide support to patients, as needed, outside of the provider visit including:

Provide telephonic support to patients, in line with protocols and physician direction

Participate in care team meetings to discuss patient care and clinical operations

The role also requires support maintenance of the clinic, including equipment and facility upkeep including:

Order supplies and stock exam rooms

Conduct routine quality control checks, including infection control measures, equipment QAs, and check for expired medication and supplies

About You

You would be a great fit for this position if you have:

A high school diploma or equivalent education (GED)

Graduated from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.)

A minimum of 1 year of work experience in the healthcare industry, preferably as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience

Certification in BLS (including CPR)

Experience with an EMR and similar technology

EMR experience and proficiency required

Certification as a Phlebotomy Technician (preferred)

US work authorization

Additional skills and capabilities required:

Strong interpersonal and communication skills, verbal and written

High emotional intelligence and strong collaboration skills with a passion for patient care

Positive and energetic attitude with a solutions-oriented mindset and a flexible approach to working

High attention to detail, organization, coordination and planning skills

From a cultural perspective, you:

Create a culture of excellence, by bringing your best and encouraging the same from those around you

Put service to patients first and encourage the same of those around you

Take ownership and accountability for your work and for delivering results for patients

Assume the best in others and bring solutions to challenges with a focus on moving forward together

Show an active commitment to the team by collaborating and communicating proactively

Demonstrate a dedication to continuous improvement, in clinical and cultural settings