Manager, Solutions Engineering, MM

As the Manager, Solutions Engineering, you’ll lead a team supporting commercial customers and channel-led opportunities across North America. You’ll help customers solve complex identity and security challenges by guiding technical discovery, shaping solutions, and partnering with Sales throughout the buying process.

You’ll work closely with Sales, Channel, Product, Marketing, Customer Success, and Engineering to deliver thoughtful customer experiences and strengthen 1Password’s position as a trusted security partner. Reporting to the Senior Manager, Sales Engineering, this role is open to candidates based in the United States or Canada.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

This is a remote opportunity within Canada and the US.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we're looking for:

- Background in Solutions Engineering, Sales Engineering, or a related customer-facing technical consulting role supporting complex, consultative sales cycles

- Experience leading or mentoring technical teams, with the ability to coach technical storytelling, executive communication, objection handling, and business value alignment

- Strong channel experience working with Managed Service Providers (MSPs), Value-Added Resellers (VARs), distributors, and technology alliance partners

- Technical foundation in identity and security technologies, including Identity and Access Management (IAM), Privileged Access Management (PAM), Identity Governance and Administration (IGA), authentication, cloud platforms, and Software as a Service (SaaS) integrations

- Familiarity with the Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, and Competition (MEDDPICC) qualification framework or a similar enterprise sales methodology

- Practical experience using Large Language Models (LLMs), AI copilots, and automation to improve technical research, customer preparation, solution development, and team productivity

- Experience with application programming interfaces (APIs), scripting, automation platforms, or identity security platforms

Experience:

- Strong technical foundation across identity security, cloud platforms, SaaS integrations, authentication, and adjacent security technologies

- Track record of leading change, especially transitioning a Solutions Engineering team from a hybrid model into a focused, enterprise-grade pre-sales organization

- Proven ability to partner with AEs throughout complex, consultative sales cycles, using MEDDPICC to advance technical strategy and remove blockers

- Experience leading and developing Solutions Engineering teams, with a clear commitment to people management and talent growth

- Background in a channel-forward go-to-market motion, including MSPs, VARs, two-tier distribution, and strategic partners

Competencies:

- Influence and communication: builds credibility with customers, partners, Sales, and cross-functional stakeholders

- Judgment and prioritization: balances technical depth, customer needs, deal strategy, and team capacity

- Change leadership: creates clarity and momentum when goals, processes, or team responsibilities are evolving

- Coaching and accountability: develops talent, gives direct feedback, and sets a high bar for execution

What you can expect:

- Lead and support a team of Solutions Engineers across commercial and channel-led customer engagements

- Establish consistent approaches to discovery, solution design, demonstrations, proofs of concept (POCs), and technical validation

- Partner with Sales to shape account strategy, identify technical risks, and advance opportunities toward a technical win

- Build strong relationships with channel partners and support joint customer engagements

- Coach team members through complex customer conversations while supporting their growth and development

- Use customer feedback, pipeline health, and engagement metrics to improve team execution and standardize useful technical assets

- Champion practical, responsible use of AI and automation while collaborating with Product, Marketing, Customer Success, and Engineering to bring customer insights into the business

USA-based roles only: The annual base salary for this role is between $131,000 USD and $190,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $122,000 CAD and $177,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth and future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.