Manager, Scaled Contract Management

HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries.

As a Manager on our Scaled Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future.

In this role, you’ll get to:

Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers

Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members

Build strong working relationships with other managers, directors and executives across the business

Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks

Analyze customer and performance data to make informed decisions about operational and procedural changes

Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals

Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired

We're looking for people who have:

2-5 years of management experience, ideally with renewals teams

Clear history of coaching and developing individual contributors

Passion and commitment for helping customers succeed and grow

Strong analytical skills to identify team trends and patterns to drive results

Familiarity of interaction between contracts, terms of service and legal requirements

Clear and articulate communication skills with the ability to effectively drive a negotiation

Phenomenal organizational skills and attention to detail with a track record of driving efficiencies

Experience navigating and resolving customer escalations

Ability to communicate effectively in small and large groups

Intellectual curiosity and a resourceful approach to problem solving

Passion for helping individual performers meet their personal and professional goals

Personal responsibility to achieve team goals

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.