Manager, Healthcare Payer Practice

Are you ready to make an impact?

West Monroe is seeking a Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Manager, you will serve as a client service leader responsible for managing complex client engagements, leading multidisciplinary teams, building trusted client relationships, and driving measurable business outcomes. You will play a key role in growing client accounts, developing our consulting talent, and contributing to the continued growth of the Healthcare Practice.

Responsibilities

Client Delivery

Lead end-to-end client engagements, managing scope, budget, timelines, profitability, multiple workstreams, and overall delivery quality

Serve as a trusted advisor to client stakeholders, providing strategic guidance on business transformation and operational improvement initiatives

Lead cross-functional teams to implement processes and technology that drive business value and improve operational efficiency across business and technical functions

Partner with executive and business stakeholders to define future-state operating models, business processes, and transformation roadmaps

Facilitate executive workshops to define strategic vision, business requirements, and implementation priorities across the healthcare ecosystem

Oversee solution evaluations and recommendations aligned with leading healthcare industry practices

Manage project risks, ensure adherence to quality assurance, legal, and risk management standards, and proactively resolve delivery challenges

Lead multiple engagements concurrently while ensuring high-quality client outcomes and strong client satisfaction

Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients

Project & Engagement Leadership

Own engagement planning, staffing, financial management, project reporting, and overall delivery governance

Develop executive-level communications, steering committee materials, implementation plans, and strategic recommendations

Monitor engagement financial performance, proactively managing scope, budgets, profitability, and resource allocation

Build and lead high-performing project teams while coaching consultants and senior consultants throughout delivery

Foster strong collaboration across West Monroe and client teams to ensure successful project execution

Business Development

Participate in pursuits for new clients, change orders, and engagement extensions

Identify opportunities to expand existing client relationships through proactive account management and organic growth conversations

Support proposal development, solution design, client presentations, and sales strategy

Build trusted relationships with healthcare executives and contribute to expanding West Monroe's presence within the market

Represent West Monroe through industry events, networking, and thought leadership activities

Practice Development

Coach, mentor, and develop consultants and senior consultants while serving as a Career Advisor

Help recruit, interview, and retain top consulting talent

Develop and enhance methodologies, tools, reusable assets, and delivery approaches that improve engagement quality and consistency

Share healthcare industry expertise across the practice and contribute to knowledge development

Participate in internal initiatives that strengthen West Monroe's culture, collaboration, and inclusive community

Qualifications

Bachelor's degree or equivalent experience required

6+ years of consulting experience working directly with external healthcare clients, including experience leading client engagements and managing consulting teams

Strong understanding of healthcare payer and/or dental plan operations

Experience leading large transformation initiatives involving organizational transformation, process improvement, operating model design, technology implementation, or product development

Demonstrated experience managing engagement scope, budgets, project financials, staffing, and multiple concurrent workstreams

Experience leading cross-functional consulting teams and mentoring junior team members

Strong executive presence with the ability to influence senior and executive-level stakeholders

Experience leading business development activities, including proposals, client presentations, account expansion, and identifying follow-on opportunities

Strong project management, organizational, and problem-solving skills

Excellent written, verbal, and presentation skills

Ability to travel to client sites (30–50%)

A commitment to inclusion and diversity, and openness to new ideas and perspectives

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington, D.C.

$154,400—$181,500 USD

Los Angeles

$161,700—$190,200 USD

New York City or San Francisco

$169,100—$198,800 USD

A location not listed above

$147,000—$172,900 USD

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.