Manager, Fulfillment

The Fulfillment Manager is responsible for the functions required to successfully complete shareholder solicitations and payments on a daily basis. They oversee a team with a diverse range of responsibilities that include, but are not limited to, interpreting capitalization tables for import into the system of record, maintaining the system of record on a deal-by-deal basis, mass shareholder communication distributions, deal reconciliation tie outs, foreign currency conversions and contract reconciliation and omnibus bank reconciliation functions. The Fulfillment Manager takes the lead on complicated document solicitations and ensures proper set-up and delivery to comply with deal requirements. The ideal candidate will be discerning and possess a high degree of attention to detail when evaluating legal documents so that the required information is successfully returned from each individual shareholder they are distributed to. They are critical to keeping 1 reconciliation approvals moving forward throughout the day so that SLAs are met and payment deadlines are adhered to. Upon completion of licensing, the Fulfillment Manager also has authority over payment file delivery to the bank and FX trading.

The successful candidate for this position demonstrates a hands-on, self-motivated, confident, and intelligent approach to teamwork and carries a strong work ethic and servant-leadership skills. They exhibit exemplary organizational and prioritization skills in a fast-paced, dynamic environment. They possess a proven track record of creating and implementing innovative solutions, and have experience in interviewing, hiring, and training a qualified team. Candidates should also possess exceptional communication skills, as cross-team communication is crucial to this role.

A Series 99 FINRA license is required for this position, or ability to procure within the first year from date of hire.

Location: This position is either hybrid out of our Denver, CO office or a fully remote position within the Continental United States.; however, support for Eastern time-zone business hours is a requirement, occasionally starting as early as 7:00AM ET.

If the candidate selected lives within a 20-mile radius of our downtown Denver office, they will be classified as a hybrid employee, and beginning September 8, 2026, working one day per week in the office is expected. Beginning February 1, 2027, two days per week in the office will be expected. If the candidate selected lives outside a 20-mile radius of the Denver office, they will be classified as a fully remote employee, and in-person onsite visits to the Denver headquarters will be required on average three times per year.

Compensation: The salary range for this position is between $91k and $102k, depending on experience level.

Primary Responsibilities

Acts as final approver for solicitation components, payment distributions, and daily reconciliation reports

Ensures adherence to instruction letters for the release of escrow funds

Defines, implements and monitors controls for the various approval processes, including creation and maintenance

of team procedures

Facilitates training in bi-weekly team meetings

Coordinates a suite of processing methods for complex client requests and ensures delivery with precision

Reviews payment instructions for deal transaction expenses, approves complete instructions for payment, or identifies deficiencies that require follow-up

Facilitates FX trading

Prepares and schedules completed system records for delivery and release into the banking systems according to

payment method and bank system deadlines

Identifies and implements process improvements to enhance customer experience, exceed SLAs, and improve efficiency

Holds regular 1:1s with subordinates to discuss performance and support growth and career development

Other duties as assigned

Required Qualifications & Skills

1-3 years of operational management experience, including direct supervisory oversight, preferred.

1-3 years of Banking/Financial services experience preferred.

Bachelor’s degree or equivalent experience and/or training.

Previous experience managing multiple tasks that require a high level of attention to detail in a busy office

environment.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists.

Advanced knowledge of Microsoft Office Suite

Experience using and training staff to use sophisticated CRM systems, such as NetSuite.

FINRA-licensed Series 99 Operations Professional or ability to procure within first year from hire date.

Desired Characteristics

Self-motivated

Intellectually curious

Collaborative Amiable

Operates with the highest integrity and attention to detail

Passionate about efficient, scalable business processes

Strong attention to detail

Physical Requirements/Special Demands

Availability to work a non-traditional work-week that may require more than 40 hours per week if needed

Ability to work in an open office environment where noise may be a factor

Ability to work under tight timelines

** We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process. **

Fraud & spam screening. We use tools in our applicant tracking system to help detect potentially fraudulent or spam applications. These tools analyze limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag patterns that may indicate automated, inauthentic, or suspicious activity. Flags are used to prioritize human review and do not, by themselves, determine hiring outcomes. Learn more in our Privacy Policy.

If you apply for a role with us, we may collect and process recruiting-related information through our applicant tracking system, including your resume/CV, work history, education, references, communications, and recruiting-related metadata. For US candidates, we may also use tools within our applicant tracking system to help detect potentially fraudulent or spam applications by analyzing limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag suspicious patterns for human review. US candidates at certain stages of the recruiting process may be required to complete identity verification through CLEAR. In that process, candidates provide information directly to CLEAR, including biometric data, such a facial and iris scans, as well as government-issued identification. CLEAR acts as an independent controller for the information it collects during verification. We receive only limited identity verification results/status and certain cross-reference fields (such as name, email, phone number, and IP address) within our applicant tracking system, and we do not receive or store government ID images, images, or biometric data from CLEAR. For information on how CLEAR collects, retains, and destroys biometric data, please visit: https://www.clearme.com/clear1-credential-policy-crp