Lead Solutions Engineer, Integrations

About the Role

As a Lead Solutions Engineer at Afresh, you will work directly with our grocery retail partners and Afresh colleagues to deploy our purpose-built fresh food solution and bring tangible, lasting impact to our partners.

Externally, you will build effective partnerships with customers to drive the success of end-to-end integrations. You will apply a skillset at the intersection of data architecture, operations, and predictive analytics to translate customers' business needs into technical design for integration to the Afresh platform. Internally, you'll collaborate cross-functionally and act as a connecting force between our integration technology and customers' operational reality.

You have experience managing customer relationships and leading technical projects in fast-paced environments. You are excited to reduce fresh food waste in the grocery industry, and help the planet in the process!

What You'll Do

A typical day might involve discussing data architecture with engineers, digging into customer data, and developing technical implementation strategies and specifications. Specifically, you will:

Own and execute integration projects from customer discovery through go-live — creating detailed project plans with milestones, risk mitigation, and success criteria, and coordinating internal and customer-facing stakeholders through each phase

Lead technical discovery and design engagements with customers, including multi-day on-sites where you independently scope 10–15 data interfaces, negotiate delivery timelines and formats, and leave with documented data integration specifications that power ML model training and deployment

Apply deep knowledge of Afresh's core data model and integration patterns to evaluate whether customer needs can be met through standard approaches; flag misalignments and propose adjustments to design or the customer's approach

Analyze complex data relationships, identify root causes of mismatches or anomalies, and build custom queries or lightweight tools to streamline validation and data mapping work

Collaborate with data engineering, product engineering, and data science to drive integration delivery; surface technical risks and ambiguities early and work cross-functionally to resolve them

Influence internal discussions with thoughtful input and context from customer needs; share learnings across Product, Sales, and Customer Success

Contribute to team documentation, templates, and onboarding content; mentor junior team members and take initiative on process improvements

What Will Make You a Great Fit

Demonstrated ability to independently own and execute complex integration projects end-to-end, including scoping, stakeholder coordination, and on-time delivery

Experience leading technical discovery and solution design with customer IT stakeholders, including drafting design documentation and guiding customers through technical trade-offs

Data transformation and design experience, with proven ability to work alongside data engineers, data scientists, and subject matter experts to implement customer integration requirements

Strong attention to detail and ability to communicate clearly across technical and non-technical audiences

Proficiency in SQL, Excel, and other analytical tools

Open to travel (up to 10%)

Nice to Have

Experience with AI/ML systems and identifying issues with data inputs used in predictive analysis

Commercial mindset that allows you to understand and act on what customers care about most

Dedication to quality, testing, design processes, automation, and operational excellence

This position is not eligible for company sponsorship.

Salary Range in U.S.: $134,000 - $181,000 + meaningful early stage equity & benefits