Program Manager

About the Role

As a Program Manager on the Operations team (part of the Tech Org.), you will be responsible for the end-to-end success of our customer partnerships ensuring success during the launch of each integration. You will build strong relationships across our retail partners’ organization from senior stakeholders to management and team members on the ground. You will have the opportunity to lead cross-functional technical projects with Afresh stakeholders and successfully deploy our solution at scale while continuously improving our processes that are fast-paced and constantly evolving.

You have customer-facing experience, are structured and have strong project management skills, and love driving projects to completion in a fast-paced environment; you are excited to reduce fresh food waste in the grocery industry, too!

Responsibilities

Lead and execute successful integrations with our partners

Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value

Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes

Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams

Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams

Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments

Identify and implement ways to improve Afresh & our team’s processes as we build our work together

Continually work towards scaling our processes and solutions to achieve a lower cost to serve

Attributes

Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously

Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our customers

Self-reliance to source answers and make informed but new decisions

Comfort working with ambiguity and charting the right path forward

Effective cross-functional collaboration, including the ability to clearly communicate needs and rally support

Process improvement mindset and a desire to move the needle on how we do the work we do, to improve both customer outcomes and cost to serve

Understanding of customer business processes, and ability to utilize expertise and appropriate product functionalities to address customer issues

Commercial mindset that allows you to understand and act on what our customers care about most

What skills or experience do you need?

The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

5+ years experience managing client relationships

3+ years experience in product implementations/deployments (SaaS preferred)

Demonstrated ability to drive projects to completion

Experience in grocery or retail industry preferred

Excellent written and verbal communication skills

Proficiency working with AI models such as Claude, Codex, Replit or other tools

Proficiency in SQL, Excel, Looker or other dashboarding tools preferred

Open to travel (up to 25%)

This position is not eligible for sponsorship

Salary Range in US: $134K - $181K + meaningful early-stage equity + benefits