Lead Customer Service Representative

Lead Customer Service Representative

Location: 100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403Schedule:

Full-Time | 40 hours/week | Weekend availability

Saturday: 7:00am - 4:00pm

Sunday: 9:00am - 6:00pm

Flexible on the week days you want scheduled (10:00am-7:00pm)

$23-24+/hr. + Commission | Full-Time | In-Office Position

Fix It 24/7 is looking for a high-performing Lead CSR to join our growing team in Golden, Colorado. We are searching for someone who thrives in a fast-paced environment, leads by example, understands the home service industry, and knows how to drive results through exceptional customer service and strong phone performance.

This is not an entry-level CSR role. We are looking for someone with Service Titan experience and previous trade industry experience who can help lead the team, support daily operations, and help drive revenue through inbound and outbound customer communication.

If you are competitive, organized, customer-focused, and ready to grow with one of the fastest-growing home service companies in the industry — we want to hear from you.

Compensation & Benefits

$23-24+ per hour & Significant bonuses/Commission

Additional commission and spiff opportunities

Full Benefits Package including:

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

PTO, Paid Holidays, and paid day off for your birthday!

Responsibilities

Handle inbound and outbound customer calls

Book service calls and maximize conversion opportunities

Support and assist CSR team with escalations and day-to-day operations

Deliver exceptional customer service and professionalism on every call

Follow up on unsold estimates, memberships, and pending opportunities

Work closely with dispatch and operations teams to maximize efficiency

Accurately manage customer information and scheduling in ServiceTitan

Help coach and lead team performance through accountability and communication

Maintain urgency and organization during peak demand periods

Qualifications

Home service/trades industry experience required

Service Titan experience required

Strong phone sales and customer service skills

Ability to multitask and stay organized in a fast-paced environment

Leadership mentality with a positive, team-oriented attitude

Strong communication and problem-solving skills

Reliable attendance and professionalism

Ideal Candidate

You are someone who:

Leads by example

Understands urgency and customer experience

Knows how to convert calls into booked opportunities

Thrives in a high-energy office environment

Wants to grow into leadership within a rapidly expanding company

Takes pride in helping both customers and teammates succeed

At Fix It 24/7, we believe great people deserve great support, strong leadership, and real career opportunities. If you are ready to take the next step in your career, apply today.

Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403

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