Knowledge Management Analyst - Change Management

CSCI Consulting is seeking a Knowledge Management Analyst to support its Department of War (DoW / DoD) client. This role is responsible for capturing, organizing, governing, and maintaining program knowledge throughout implementation, testing, deployment, hypercare, and transition to steady-state operations.

The Knowledge Management Analyst will ensure project teams, agency stakeholders, trainers, support personnel, and sustainment resources have access to accurate, approved, and current documentation needed to support successful adoption and long-term operations. This role plays a critical part in documentation governance, version control, knowledge transfer, training readiness, audit support, and operational handoff activities within a structured federal delivery environment.

Responsibilities

Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures

Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed

Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials

Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff

Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability

Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners

Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures

Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures

Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations

Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible

Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements

Minimum Requirements

Active Secret Clearance required

Bachelor's degree in Business Administration, Communications, Knowledge Management, Information Systems, Public Administration, Technical Writing, or related field; equivalent experience may be substituted

5-10+ years of experience supporting knowledge management, documentation governance, operational readiness, training support, or enterprise system implementations

Experience organizing and managing large volumes of project documentation in structured repositories and document management platforms

Strong understanding of document lifecycle management, version control, approval workflows, and content governance

Experience creating and maintaining SOPs, job aids, quick reference guides, FAQs, knowledge articles, training materials, and support documentation

Ability to coordinate effectively across business, technical, PMO, training, and stakeholder teams

Experience supporting compliance-driven environments requiring formal documentation controls and audit readiness

Creativity and adaptability in problem-solving

Ability to work with clients to understand their needs

Strong organizational and time-management skills

Excellent written and verbal communication skills

Professional presence

Preferred Skills

Experience supporting OneStream, ERP, EPM, financial transformation, or enterprise software implementation programs

Familiarity with implementation lifecycle artifacts, including requirements documentation, solution designs, testing evidence, training content, deployment materials, and support procedures

Experience supporting change management, user adoption, training readiness, communication planning, or organizational transition activities

Knowledge of SharePoint governance, content management systems, knowledge bases, and enterprise collaboration tools

Experience supporting knowledge transfer, documentation handover, and sustainment readiness activities

Familiarity with records management, audit support, and compliance documentation practices

Ability to work in a team environment, as well as independently

Strong customer and vendor relationship skills

Demonstrated ability to comply with data standards and policies

Motivation to learn new technologies and methodologies that demonstrate value

Past experience working with a Federal agency

Department of War experience is a plus!