IT Technical Support – Cybersecurity

Pay Range: $75,689- $95,796 annual compensation

Job Posting Closing on: Thursday, July 30, 2026 📅

Workdays & Hours: Monday – Friday 8 am – 5 pm; 24/7, 365-day on-call rotational schedule, weekend rotation, and maintain set office hours as well as provide support during non-business hours as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, and Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

The Water Department’s Business Services Division is seeking an IT Tech Support Analyst II to support full life‑cycle management and administration of the utilities network infrastructure.

We’re looking for a clear communicator who can work with both technical and non‑technical audiences, deliver excellent customer service, and thrive in a fast‑paced 24/7 operational environment.

The ideal candidate is a strong collaborator who can manage multiple priorities, support leadership with reporting, troubleshoot effectively, and apply best‑practice Cybersecurity principles across Water Department networks and critical systems.

Minimum Qualifications:

Bachelor’s Degree from an accredited college or university with major coursework in Cybersecurity, Information Assurance, Management Information Systems, or a related field

Two (2) years of responsible experience in information system technical support work such as cybersecurity, operating systems, networking, server backup and recovery, or related fields

Preferred Qualifications:

Experience with tools such as SIEM, EDR, IDP, or Antivirus

Security or networking certifications (Security+, CySA+, CCNA Cybersecurity)

Experience handling end‑user security alerts and unusual activity

Experience with firewall/security platforms

Experience supporting audits and compliance assessments

Experience with SSL/VPN connectivity

Experience with network operations, asset inventory, and desktop/helpdesk support

Municipal or water utility

The IT Technical Support Analyst II job responsibilities include:

Assist in implementing, maintaining, troubleshooting, and securing wireless, local, and wide‑area networks and video surveillance systems

Implement and support network security infrastructure, including firewalls, VPNs, and multi‑layer security solutions

Support core business processes and departmental systems

Provide customer help desk and PC support

Maintain and monitor cybersecurity tools for utility business and SCADA networks; assess vulnerabilities across systems such as VMS, access control, meter‑to‑cash, and LIMS

Support security audits, system health checks, vulnerability assessments, and performance reporting

Analyze and optimize logging systems to identify anomalies and reduce false positives

Ready to make a real impact? Apply now and help maintain and secure the networks that power Fort Worth’s Water operations. 🌟