IT Support Specialist

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you’ll be the front line of IT support—solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.

If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.

What You’ll Do

Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues

Troubleshoot and resolve issues across Windows, macOS, and Linux environments

Provision and configure laptops, desktops, mobile devices, phones, and voicemail

Create, maintain, and deploy Windows and macOS system images

Manage user accounts, permissions, and access in Active Directory and Linux environments

Maintain accurate inventory of hardware, software, and licenses

Document solutions and procedures in the IT knowledge base

Administer and support the IT service management (ITSM) system

Support office technology including scanners, printers, and workstations

Assist with onboarding, offboarding, and intern program IT support

Collaborate with the IT team on broader infrastructure, server, and network support

Participate in occasional off-hours or on-call support as needed

Required Qualifications

Active Secret security clearance (U.S. citizenship required)

Minimum High School Diploma or equivalent

Hands-on experience providing desktop or helpdesk IT support

Strong troubleshooting and customer service skills

Experience supporting Windows, macOS, and Linux operating systems

Familiarity with Active Directory user administration

Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

3+ years of IT support or helpdesk experience

Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)

Experience supporting Dell and Apple hardware

Intermediate Active Directory skills (users, groups, printers, resources)

IT certifications such as Network+, Security+, or Linux+

Strong documentation, organization, and time-management skills

Collaborative, adaptable, and eager to learn

Pay Information

Full-Time Salary Range: $72,000 - $90,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.