IT Support Specialist
We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies).
About the role
You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.
You will
Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.
Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.
Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology.
Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
Document runbooks, processes, and internal guides clearly and consistently.
Support 25 Windows devices via Intune users (alongside our primary macOS environment).
Use available platforms to automate common requests and reduce toil.
Be required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance).
About You:
Genuinely passionate about live music and events.
Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
Organised and dependable, comfortable juggling multiple tasks without dropping quality.
A self-starter who takes ownership of tasks end-to-end with minimal oversight.
Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
Collaborative by nature.
You'll need
Core IT skills
Solid macOS software/hardware support.
Experience with MDM tools (Kandji, Jamf, Intune, or similar).
Identity and access management - Google Workspace, SSO and other SaaS platforms.
Mindset
You ask "why does this keep happening?" before closing a ticket.
You're comfortable with ambiguity and can prioritise without hand-holding.
You write things down - runbooks, notes, decisions.
You want to understand how things work, not just fix symptoms.
Nice to Have
Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).
Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
Any Slack bot, webhook, or internal tooling project you've built - even a small one.
Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.
Benefits & Perks:
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of London, with possible travel across our markets
Remote friendly
Competitive pension plan
Gympass membership
28 days of annual leave + bank holidays
Responsibility from day one and professional and personal growth
Great work environment with a fun, international team of talented people to work with!