IT Support Engineer II
We have an immediate opening and are excited to find the right candidate to join our team. The IT Support Engineer II is a key member of our IT team, responsible for supporting and maintaining Safe Software’s internal technology environment. You’ll troubleshoot hardware, software, and network issues, manage Windows and macOS devices, and help maintain and improve our cloud infrastructure, with a particular focus on AWS.
Your time will be split between employee support and infrastructure, projects, and automation. On a typical day, you might resolve a laptop issue, configure a new device, update permissions in AWS, and work on a migration or script that makes a recurring task more efficient.
You’ll collaborate with colleagues across departments to understand their technology needs and deliver practical solutions. Working alongside your IT teammates, you’ll share knowledge, contribute to best practices, and take ownership of improvements that make our systems and services more reliable and effective.
ABOUT THE TEAM
Safe Software’s IT team supports the systems and services that keep our organization connected and productive. From managing cloud infrastructure and employee devices to resolving technical issues and building automations, we help teams use technology effectively. We work collaboratively, share knowledge freely, and are always looking for ways to improve how we do things.
WHAT YOU’LL BE DOING
- Troubleshooting and resolving advanced hardware, software, and network issues
- Configuring, maintaining, and updating IT systems and infrastructure, including AWS cloud environments
- Deploying and managing employee devices using mobile device management (MDM) tools
- Developing and maintaining Bash, shell, or Python scripts to automate tasks and improve IT processes
- Supporting the deployment and management of new technologies and IT projects
- Providing responsive and effective technical support to employees via multiple channels
- Documenting and tracking issues, solutions, and system updates
- Collaborating with other departments to understand and support their IT needs
- Identifying and implementing improvements to IT services and support processes
- Participating in internal training and contributing to knowledge-sharing within the IT team
- Staying current with new tools, practices, and IT trends
WHAT WE’RE LOOKING FOR
Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:
EDUCATION & CERTIFICATIONS:
- A degree in Information Technology, Computer Science, or a related field
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an asset
EXPERIENCE:
- At least 3 years in IT support or a similar technical role.
- Hands-on experience supporting and administering AWS cloud environments.
- Experience with mobile device management (MDM) tools.
SKILLS:
- Proficiency in troubleshooting complex IT issues across hardware, software, and networks.
- Experience with Windows and macOS operating systems, including system administration and network configuration.
- Scripting experience with Bash, shell, or Python.
- Strong communication skills for supporting users with varying technical backgrounds.
- Analytical thinking and problem-solving skills.
- Ability to manage tasks independently and contribute to team solutions.
ADDITIONAL ASSETS:
- Experience with Azure, Oracle Cloud Infrastructure (OCI), or Google Cloud Platform (GCP).
- Experience administering Google Workspace.
- Experience with virtualization platforms such as Proxmox or VMware vSphere.
- Experience with Linux operating systems.
- Experience with infrastructure as code tools such as Terraform or AWS CloudFormation.
- Experience using AI tools in support workflows.
SOFT SKILLS:
- Collaborative, curious, and proactive.
- Committed to continuous learning and service improvement.
- Empathetic and able to explain technical concepts clearly and respectfully.
WHAT YOU CAN EXPECT
When you choose a career with Safe Software, you're also choosing…
- Meaningful Work: Make a profound impact across our business, workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That's right, no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safe's success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method, we're located close to public transit, and provide complimentary parking and bike storage for our team!