IT Site Specialist

ABOUT THE ROLE

We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally. On the site side, you’ll be the primary IT presence in SF — owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you’ll administer the tools the whole company depends on — Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms — owning provisioning, access, portfolio, renewals, integrations, and automation. We’re looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices.

WHAT YOU’LL DO

- Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.

- Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.

- Provide deskside/walk-up support and resolve IT tickets end-to-end.

- Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.

- Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.

- Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.

- Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.

- Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.

- Own application portfolio management — seat counts, usage tracking, and license optimization.

- Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.

- Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.

- Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.

- Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).

- Support AV/conference room reliability in the SF office.

- Take ownership of small and large projects, partnering with internal and external teams to deliver.

- Perform recurring audits on application licenses, access, and hardware; drive remediation.

- Create technical and user-facing documentation; push the team toward industry best practices.

- Be an advocate for our users — understand their challenges and remove blockers with empathy.

WHAT YOU NEED

- Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.

- Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.

- Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.

- Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.

- Experience managing SaaS application portfolios, license optimization, and vendor renewals.

- Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.

- Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.

- Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

NICE-TO-HAVES

- Experience in high-growth startups.

- Experience managing macOS/Windows in hybrid/remote environments.

- Scripting/automation experience (e.g., Python, API integrations, workflow tools).

- Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar).

- Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW).

- Okta Certified Professional / Administrator.

- Slack Certified Admin.

- Google Workspace Administrator experience.